Senior Associate ServiceNow

Epsilon Data Management; Gurugram District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Epsilon Data Management in India is seeking a ServiceNow Developer with 5+ years of hands-on experience across ITSM and CSM, CMDB, and related ITIL processes. You will design and implement ITSM/CSM solutions, build integrations, and contribute to portal and data policy work.

The role involves scripting with JavaScript, HTML/CSS, REST/SOAP integrations, and maintaining incident, change, and knowledge management modules.

Qualifications

• IT degree or relevant tertiary education in Computer Science.
• ServiceNow CSM + ITSM + 1 other product like ITAM, ITOM etc.
• Bonus Points: Additional ServiceNow certifications, including - ServiceNow Suite Certified.
• Exposure to/general understanding of ServiceNow licensing.

Responsibilities

• Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas.
• Practical experience in the creation or modification of the relevant ITSM toolset components.
• Writing scripts, business rules, UI and data policies, REST/SOAP integrations, scoped App, reports, script includes, Knowledge management, loading of data through Import Sets, knowledge of Data sources and transform map.
• The ServiceNow Developer is responsible for developing, design and own technical solutions on the ServiceNow ITSM / CSM module. The Service Now Developer will provide administration, application development, maintenance, and technical support
• Communication & Documentation
• Proficiency in scripting, including JavaScript, CSS, HTML, Angular and REST API integration experience

Skills

ITSM

CSM

CMDB

IT Asset Management

Integrations

Portals

JavaScript

Angular

REST API integration

Education

IT Degree or relevant tertiary education in Computer Science

Job description

Job Summary

Minimum of 5 years experience across ServiceNow Design and Development. Skills - ITSM, CSM, CMDB, IT Asset Management, Integrations, Portals, JavaScript

Responsibilities

• Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas
• Practical experience in the creation or modification of the relevant ITSM toolset components
• Writing scripts, business rules, UI and data policies, REST/SOAP integrations, scoped App, reports, script includes, Knowledge management, loading of data through Import Sets, knowledge of Data sources and transform map
• The ServiceNow Developer is responsible for developing, design and own technical solutions on the ServiceNow ITSM / CSM module. The Service Now Developer will provide administration, application development, maintenance, and technical support
• Communication & Documentation
• Proficiency in scripting, including JavaScript, CSS, HTML, Angular and REST API integration experience

Qualifications

• IT Degree or relevant tertiary education in Computer Science
• ServiceNow CSM + ITSM + 1 other product like ITAM, ITOM etc.
• Bonus Points: Additional ServiceNow certifications, including - ServiceNow Suite Certified
• Exposure to/general understanding of ServiceNow licensing

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