Senior Developer - ServiceNow

inMorphis; Dadri; On-site; INR 900,000 - 1,300,000; Full time

Job summary

inMorphis seeks an experienced ServiceNow Developer to extend and customize core ITSM applications and service portals. You will translate business requirements into technical designs, implement robust solutions, and guide testing cycles.

The role emphasizes hands-on development, certification-backed expertise, and collaboration in an Agile delivery model. The ideal candidate has 5+ years IT experience with 4+ years in ServiceNow, strong scripting skills, and hands-on portal integration.

Qualifications

• Minimum 4 years experience in ServiceNow with overall 5+ years in development projects.
• Strong in ServiceNow development using multiple tools and features listed above.
• Service Portal development and integration with external tools.

Responsibilities

• Develop and customize core applications: Incident, Problem, Change, Service Catalog, Portal.
• Translate requirements into technical design and deliver high quality code.
• Support UAT and lead defect resolution, with root-cause analysis.
• Collaborate in Agile delivery and drive best practices in ITSM modules.

Skills

ServiceNow development

Business Rule

Script Include

Client Scripts

UI Policies

REST & SOAP APIs

Glide Scripting

AngularJS

Service Portal

Discovery

Education

ServiceNow Administration certification

ServiceNow Implementation Certification (Preferred)

Tools

ServiceNow Studio

Web Services REST

Discovery Tool

Job description

Skill Requirements

• Minimum 4 years experience in ServiceNow (Must) with overall 5+ years of IT experience in development project
• Strong in ServiceNow development using most of the ServiceNow tools and features such as Business Rule, Script Include, Client Scripts, UI Policies, AJAX, Glide Scripting, Java Scripting, Jelly Scripting, Service Portal, Angular JS, Widgets, Workflow, Catalog Development, UI Page, UI Scripts, UI Action, Inbound Action, Notifications, REST & SOAP APIs, Workflow Custom Activities, SQL, Database (Must)
• ServiceNow Administration certification (Must)
• Service Portal Development (Widgets, AngularJS, Server Scripting, Client Scripting, HTML, DHTML, CSS, Pages, Portal Configuration)
• Integration of ServiceNow with external tools using Web Services & REST APIs
• Various module implementation experience (ITSM, ITOM, HR, Finance, GRC)
• Ability to learn new technology and adopt changing business requirements
• Experience in Performance Analytics (Preferred)
• Discovery
• ServiceNow Implementation Certification (Preferred)
• Strong customer handling and communication skills (Must), ability to collect requirements, translate requirements into Technical design (detailed design), development of requirement in ServiceNow, fix any defects, support UAT
• Experience in handling Agile based delivery model
• Able to deliver high quality deliverables

Requirements

• Candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog, Content management and Portal
• Willingness to follow software best practices to design and implement well documented, maintainable code
• Perform all aspects of platform administration including configuration, monitoring, management, tuning, and security of all ServiceNow instances.
• Troubleshoot production and test issues; perform root cause analysis, recommend corrective action, and lead the resolution efforts.
• Identify automation opportunities and make recommendation for improvements to ITSM modules such as Incident Management, Problem Management, Change Management, Asset Management, CMDB and Service Catalog Requests.
• Build CMDB data model and populate CMDB using the Service Now Discovery tool
• Assist with regular ITSM ServiceNow releases which may include system/integration
• Create and successfully execute unit tests, UAT, and validation.
• Design and implement process workflows, procedures, and technical standards
• Manager or lead a team as per business requirement