Senior Application Support Engineer_5 To 7 years

Kiya.ai; Chennai District; Hybrid; INR 900,000 - 1,500,000; Full time

Job summary

Kiya.ai in Chennai is seeking a Sr. Support Analyst for Application Production Support in a critical banking/enterprise setup. You will own hands-on troubleshooting, monitor production health, handle P1/P2 incidents, and coordinate with dependent teams to drive issues to resolution.

The role requires strong Unix/Linux, SQL, shell scripting, ITIL incident management, and experience with monitoring tools such as Dynatrace. Hybrid work in Chennai with immediate to short joiners preferred.

Qualifications

• 5–7 years in Application Production Support – L1/L2.
• Strong hands-on Unix/Linux.
• Shell scripting.
• Strong SQL skills; Sybase experience preferred.
• Incident, problem & change management.
• Experience handling P1/P2 incidents, SLA adherence & escalation.
• RCA / Root Cause Analysis and preventive actions.
• Production monitoring & troubleshooting.
• Release / deployment support with pre & post-production validation.
• Troubleshooting inbound/outbound files and interfaces.
• Dynatrace monitoring experience.
• Strong ownership, problem-solving & stakeholder communication.

Responsibilities

• Troubleshoot production issues in critical banking/enterprise environments.
• Coordinate with dependent teams to drive issues to resolution.
• Perform RCA and preventive actions.
• Manage P1/P2 incidents and ensure SLA adherence.
• Support releases and deployments with validation.

Skills

Unix/Linux

Shell scripting

SQL

Incident management

P1/P2 handling

RCA

Production monitoring

Release validation

Interfaces troubleshooting

Dynatrace

Stakeholder communication

Tools

Dynatrace

Terraform

Ansible

Jenkins

Job description

Hiring: Sr. Support Analyst Application Production Support

Location: Chennai Hybrid
Preference: Only Chennai-based profiles
Experience: 57 Years
Domain: Banking / BFSI

Notice Period: Immediate to Short Joiners

Role Overview

We are looking for a Sr. Support Analyst with strong hands‑on experience in Application Production Support within a critical enterprise/banking environment. The ideal candidate should be strong in Unix/Linux, SQL/Sybase, Shell Scripting, ITIL & Incident Management, with exposure to monitoring and automation tools.

Mandatory Skills

• 5–7 years of Application Production Support – L1/L2
• Strong hands‑on Unix/Linux
• Shell Scripting
• Strong SQL skills; Sybase experience preferred
• Incident, Problem & Change Management
• Experience handling P1/P2 incidents, SLA adherence & escalation
• RCA / Root Cause Analysis and preventive actions
• Production monitoring & troubleshooting
• Release / deployment support with pre & post-production validation
• Troubleshooting inbound/outbound files and interfaces
• Dynatrace monitoring experience
• Strong ownership, problem-solving & stakeholder communication

Good to Have

• Cloud / Terraform
• Ansible
• Jenkins / CI-CD
• Banking / Capital Markets / Market Data / Referential experience

Ideal Candidate

Application Support professionals who have worked in critical banking/enterprise production environments and can independently troubleshoot production issues, manage P1/P2 incidents, perform RCA, coordinate with dependent teams and drive issues through resolution.