VS01448 - Application/ production support

E4 Software Services Pvt Ltd.; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading software services company in Mumbai is seeking an experienced Application & Production Trading Support Engineer. The role involves providing L1/L2 support for critical trading applications, managing incidents, and utilizing SQL for diagnostics. The ideal candidate will have over 6 years of experience, strong skills in ticketing systems like Jira and ServiceNow, and the ability to work in shifts and weekends. This position offers a dynamic environment focused on application support in the broking domain.

Qualifications

• 6+ years of experience in Application Production Support.
• Proven ability to work with ticketing tools and SQL queries.
• Familiarity with the broking/trading domain.

Responsibilities

• Provide L1/L2 application and production support for trading and brokerage systems.
• Manage incident logging, triaging, and resolution within SLAs.
• Execute SQL queries for application diagnostics and health checks.

Skills

Application support

SQL

Ticketing systems

Incident management

Communication skills

Tools

Jira

ServiceNow

Remedy

Job description

Profile - Application & Production Trading Support Engineer

Exp- 6+ years

Location- Prabhadevi

Notice Period- Immediate or 15 days

Quick learner and good logical thinking

Ready to work in shifts and weekends

Should join on short notice

Important Key word :-

Search the profiles which contains below application support experience.

We are looking for a skilled Application Production Support Engineer to provide L1 support for critical business applications in the broking. The ideal candidate should have hands‑on experience with ticketing tools, writing SQL queries, and basic command-line operations on SQL Server.

Provide L1/L2 application and production support for trading and brokerage systems

Handle incident management: logging, triaging, and resolving production issues within SLAs.

Work with ticketing tools such as Jira, ServiceNow, or Remedy to manage and track issues

Execute and write SQL queries to investigate application data or perform health checks.

Run basic SQL Server commands to support application diagnostics and job monitoring

Required Skills:

Strong experience with ticketing systems (e.g., Jira, ServiceNow).

Proficiency in SQL – ability to write, debug, and execute queries.

Working knowledge of SQL Server command-line operations and scripts.

Understanding of incident and problem management processes (ITIL preferred).

Basic knowledge of broking/trading domain operations and terminology.

Good communication and coordination skills to work with cross-functional teams.

Ability to work in shifts and provide weekend support on a rotation basis.