VS01448 - Application/ production support

E4 Software Services Pvt Ltd.; Mumbai; Hybrid; INR 800,000 - 1,200,000; Full time

Job summary

A software solutions company is seeking an experienced Application & Production Trading Support Engineer to provide L1 and L2 support for critical business applications in the trading domain. The ideal candidate will have over 6 years of experience, strong SQL skills, and familiarity with ticketing tools like Jira and ServiceNow. This role requires excellent communication skills and the ability to work in shifts. Join us to help ensure smooth operations in a dynamic environment.

Qualifications

• 6+ years of experience in application support engineering.
• Hands-on experience with ticketing tools and SQL queries.
• Basic knowledge of command-line operations on SQL Server.

Responsibilities

• Provide L1/L2 application and production support for trading and brokerage systems.
• Handle incident management: logging, triaging, and resolving production issues.
• Work with ticketing tools to manage and track issues.

Skills

Ticketing systems experience

SQL proficiency

SQL Server command-line operations

Incident and problem management understanding

Communication and coordination skills

Tools

Jira

ServiceNow

Remedy

Job description

Profile - Application & Production Trading Support Engineer

Exp- 6+ years

Location- Prabhadevi

Notice Period- Immediate or 15 days

Quick learner and good logical thinking

Ready to work in shifts and weekends

Should join on short notice

Important Key word :-

Search the profiles which contains below application support experience.

We are looking for a skilled Application Production Support Engineer to provide L1 support for critical business applications in the broking. The ideal candidate should have hands‑on experience with ticketing tools, writing SQL queries, and basic command-line operations on SQL Server.

Provide L1/L2 application and production support for trading and brokerage systems

Handle incident management: logging, triaging, and resolving production issues within SLAs.

Work with ticketing tools such as Jira, ServiceNow, or Remedy to manage and track issues

Execute and write SQL queries to investigate application data or perform health checks.

Run basic SQL Server commands to support application diagnostics and job monitoring

Required Skills:

Strong experience with ticketing systems (e.g., Jira, ServiceNow).

Proficiency in SQL – ability to write, debug, and execute queries.

Working knowledge of SQL Server command-line operations and scripts.

Understanding of incident and problem management processes (ITIL preferred).

Basic knowledge of broking/trading domain operations and terminology.

Good communication and coordination skills to work with cross-functional teams.

Ability to work in shifts and provide weekend support on a rotation basis.