Application Support Engineer

ANB Global; Hyderabad; On-site; INR 350,000 - 650,000; Full time

Job summary

ANB Global is seeking an Application Support Engineer to join our Hyderabad team. The role requires 1.5–2 years of hands-on experience in application/production support, with a focus on incident and change management, ServiceNow ticketing, and SLA adherence.

You will monitor system health, manage incidents, and coordinate with end-users and engineering to ensure continuous availability and timely resolutions in a fast-paced environment.

Qualifications

• 1.5 to 2 years of hands-on experience in Application Support or Production Support.
• Strong practical experience in Incident Management and Change Management processes.
• Hands-on experience using ServiceNow for ticketing, tracking, and SLA management.
• Proven ability to troubleshoot application issues under pressure while meeting target SLAs.
• Familiarity with basic log analysis and routine environment checks.

Responsibilities

• Provide end-to-end production support including initial triage and basic log analysis.
• Monitor incidents and manage ticketing in ServiceNow, driving to resolution within SLA.
• Support releases, deployments, and maintenance per ITIL change guidelines.
• Perform routine system health checks across Windows Server, Linux, and WebLogic.
• Coordinate with end-users, business teams, and engineering during incidents.

Skills

Incident Management

Change Management

SLA Management

Log Analysis

Stakeholder Communication

Tools

ServiceNow

Windows Server

Linux

WebLogic

Job description

We are seeking an Application Support Engineer with 1.5 to 2 years of relevant experience to join our technical support team in Hyderabad. This position bridges initial triaging and hands-on application troubleshooting. You will handle production support, monitor system health, manage incidents and changes via ServiceNow, and ensure continuous application availability while maintaining strict SLA standards.

Key Responsibilities

• Application & Production Support: Provide end-to-end support for production applicationsperforming initial triaging, basic-to-intermediate log analysis, and issue resolution before escalating complex bugs.
• Incident & Ticket Management: Monitor incoming queues in ServiceNow, log and track issues, perform root-cause triage, and drive incidents to resolution within defined SLA parameters.
• Change Management: Support application releases, deployments, and scheduled maintenance activities in line with ITIL change management guidelines.
• System Monitoring & Maintenance: Perform routine system health checks and log monitoring across Windows Server, Linux, and WebLogic application environments to proactively identify potential issues.
• Stakeholder Coordination: Act as a bridge between end-users, internal business teams, and engineering/L3 groups to ensure clear communication during production incidents.

Required Skills & Qualifications

Experience

• 1.5 to 2 years of hands-on experience in Application Support or Production Support.

Mandatory Skills

• Strong practical experience in Incident Management and Change Management processes.
• Hands-on experience using ServiceNow for ticketing, tracking, and SLA management.
• Proven ability to troubleshoot application issues under pressure while meeting target SLAs.
• Familiarity with basic log analysis and routine environment checks.

Secondary / Preferred Skills

• Windows Server Administration: Familiarity with Windows Server environments, services control, and event log inspection.
• Linux Administration: Hands-on experience with basic Linux shell commands, navigating file structures, and checking system logs.
• WebLogic Administration: Foundational knowledge of Oracle WebLogic, including application server status checks and service restarts.