Application Support Engineer (Investment Banking)

Crisil; Gurugram District; Hybrid; INR 1,000,000 - 1,500,000; Full time

Job summary

Crisil is looking for an experienced Application Support Engineer (Investment Banking) to provide end-to-end support for critical applications. Located in multiple cities including Gurugram, you will perform system maintenance, troubleshoot issues, and support deployment activities within investment banking. The role requires a Bachelor's or Master's in Computer Science, strong skills in application support, familiarity with DevOps practices, and handling SQL databases. Collaborative skills and knowledge of banking workflows are essential.

Responsibilities

• Provide end-to-end application support for production systems.
• Perform monitoring, troubleshooting and resolving production issues.
• Manage and support deployment and release processes.
• Perform patching, upgrades and maintenance activities.
• Support Citrix and Windows-based environments.
• Troubleshoot application performance issues.
• Work with SQL databases to investigate data issues.
• Develop and maintain scripts for automation.
• Support CI/CD pipelines and DevOps processes.
• Collaborate with cross-functional teams for support.
• Ensure proper incident management and documentation.

Skills

application support within banking / financial services environments

Citrix system administration

Windows system administration

Unix/Linux and Shell scripting

DevOps practices and CI/CD pipelines

SQL and database querying

deployment management and release processes

troubleshooting skills across application, infrastructure and data layers

production/BAU support environments

incident management and problem management

Education

Bachelor’s or Master’s degree in Computer Science, Engineering or related field

Job description

Job title Application Support Engineer (Investment Banking) Location Mumbai, Pune, Hyderabad, Bangalore, Gurgaon Experience 6-10 years Job Duties

Role Summary

We are looking for an experienced Application Support Engineer to support critical applications and reporting workflows within investment banking and capital markets environments. The role will focus on BAU support, system maintenance, release and deployment activities, and ensuring stability of applications and infrastructure.

The candidate will work closely with business and technology teams to manage production environments, troubleshoot issues, and support ongoing enhancements, ensuring smooth functioning of applications used by trading, risk and operations teams.

Key responsibilities

• Provide end-to-end application support for production systems, ensuring high availability and stability.
• Perform BAU activities, including monitoring, troubleshooting and resolving production issues.
• Manage and support deployment and release processes, including coordination with development and infrastructure teams.
• Perform patching, upgrades and maintenance activities across applications and environments.
• Support Citrix and Windows-based environments, including system monitoring, logging and issue resolution.
• Troubleshoot and resolve issues related to application performance, connectivity and data flows.
• Work with SQL databases to investigate data issues and support reporting workflows.
• Develop and maintain scripts (Unix/Shell) for automation, monitoring and operational efficiency.
• Support CI/CD pipelines and DevOps processes for application deployment and release management.
• Collaborate with Front Office, Risk, Finance and Operations stakeholders to handle support requests and change requirements.
• Ensure proper incident management, root cause analysis (RCA), and documentation of issues and fixes.
• Maintain system logs, monitoring dashboards and alerting mechanisms for proactive issue detection.

Qualification

Bachelor’s or Master’s degree in Computer Science, Engineering or related field.

Skills Required

• Strong experience in application support within banking / financial services environments.
• Hands-on experience with Citrix and Windows system administration, monitoring and logging.
• Proficiency in Unix/Linux and Shell scripting for automation and troubleshooting.
• Good understanding of DevOps practices and CI/CD pipelines.
• Strong experience with SQL and database querying.
• Experience in deployment management, release processes and patching activities.
• Strong troubleshooting skills across application, infrastructure and data layers.
• Experience working in production/BAU support environments with SLA adherence.
• Good understanding of incident management, problem management and RCA processes.
• Strong communication skills and ability to work with cross-functional teams.

Good to have skills

• Exposure to VBA scripting / Excel-based tools.
• Understanding of investment banking workflows (trading, risk, reporting, reconciliation).
• Experience supporting data/reporting platforms or end-user tools.