Senior - AI Automation Testing

EY; Pune District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

EY in Pune, India seeks a skilled ServiceNow Developer to build and customize applications, integrate external systems, and manage upgrades. You will collaborate with global teams to deliver reliable solutions while maintaining best practices in ITSM/ITOM and platform governance.

The role emphasizes strong scripting, API work, and cross-functional coordination to support enterprise service delivery and digital transformation initiatives.

Qualifications

• Strong understanding of ServiceNow development including custom development.
• Experience with 3rd party integrations and scripted REST API.
• Must have worked on ServiceNow version upgrades.
• Knowledge of HTML, JavaScript, AJAX, and third-party controls.
• Ability to estimate work effort and manage integration projects.

Responsibilities

• Develop and customize ServiceNow applications and modules.
• Collaborate with other ServiceNow administrators to implement solutions and handle configuration changes.
• Integrate with external systems and third-party apps using REST APIs.
• Ensure timely upgrades and maintain system stability across environments.
• Support production and end-user needs and document technical details.

Skills

ServiceNow Platform

REST API

JavaScript

C# / .NET

System Integration

Education

Bachelor's Degree in Computer Science / IT / Engineering

3+ years ServiceNow experience

Tools

ServiceNow

JQuery/HTML/CSS

Job description

Job Summary

At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

At EY, youll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for allBuild custom applications in ServiceNow by defining data tables, user interface and adding business logic

Responsibilities

• Strong understanding of ServiceNow Development Platform including Custom Development, etc.
• Integration with 3rd party application, Knowledge in scripted REST API
• Must have worked on servicenow version upgrade.
• Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and configure workflow
• Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests
• Knowledge of .NET, C# and a programming proficiency in JavaScript, C#, ASP.NET
• Understanding with HTML, JavaScript, AJAX, and third-party controls
• Identify system deficiencies and recommend solutions. Troubleshoot production problems related to ServiceNow custom applications.
• Address problems of systems integration, compatibility and multiple platforms
• Ensure the latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to IT operations
• Able to manage and lead integration of new products based on client requirements
• Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
• Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
• Ensure tool configuration consistency across development, stage, testing, sandbox, and production environments
• Participate in ongoing production support and end user support
• Ability to efficiently and appropriately estimate work effort requirements
• Assist in the evaluation and recommendation of application software packages, application integration and testing tools
• Participate in development of software user manuals and technical reports
• Strong communication skills, both written and verbal

Skills and attributes for success

• System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
• Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks
• Strong familiarity and working knowledge of ServiceNow Suite of tools (Platform capabilities, ITSM, ITOM, Dashboards and Reports, Performance Analytics, Knowledge Base, SOAR, SecOps, etc.)
• Working knowledge in ServiceNow as well as at least two (2) of the following areas:
• Java/J2EE
• C#/C++/C
• VB/.NET
• Perl
• Python
• SQL
• JavaScript/AJAX

Educational Requirement

• Bachelors Degree in Computer Science, IT, Engineering, or related field; or
• 6-7 years of knowledge of computer programming languages and with at least 3 years of work experience in ServiceNow