Salesforce FSC Architect +AI

Tekskills Inc.; Hyderabad; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Tekskills Inc. is seeking an experienced Salesforce FSC Architect AI in Bangalore to lead design and delivery of Financial Services Cloud and Service Cloud solutions. The role demands deep domain knowledge in financial services and hands-on architecture skills.

You will drive integration with core systems and telephony, oversee data modeling, and guide digital transformation with Salesforce AI capabilities, collaborating with business and technical teams and conducting stakeholder workshops.

Qualifications

• 8–12 years of Salesforce architecture experience in financial services.
• Expert in FSC, Service Cloud, and AI capabilities.
• Proven ability to design scalable solutions and drive digital transformation.
• Hands-on data modeling and integration pattern expertise.

Responsibilities

• Design and implement solutions using Salesforce FSC and Service Cloud.
• Integrate Salesforce with core systems, third-party apps, and telephony.
• Drive customer onboarding, relationship management and service automation.
• Collaborate with business and tech teams for requirements and delivery.
• Lead stakeholder workshops and ensure platform adoption.
• Stay updated with Salesforce AI and platform enhancements.

Skills

Salesforce FSC

Service Cloud

Data Cloud

Integration APIs

Apex Flow Lightning Components

Tools

CTI

IVR

APIs

Telephony Integration

Job description

Role & responsibilities

Hiring Salesforce FSC Architect AI

Location Bangalore Electronic City
Experience 8 to 12 Years
Notice Period Immediate to 15 Days

Job Overview
Looking for an experienced Salesforce FSC Architect with strong expertise in Financial Services Cloud Service Cloud and AI capabilities Candidate should have experience in designing scalable solutions and driving digital transformation in financial services domain

Key Skills
Salesforce Financial Services Cloud FSC
Service Cloud Data Cloud Agentforce
Salesforce Integration APIs CTI IVR
Apex Flow Lightning Components Data Modeling
Customer Lifecycle Management Regulatory Compliance

Responsibilities
Design and implement solutions using Salesforce FSC and Service Cloud
Integrate Salesforce with core systems third party applications and telephony platforms > Drive customer onboarding relationship management and service automation > Work with business and technical teams for requirement gathering and delivery > Conduct stakeholder workshops and ensure platform adoption > Stay updated with Salesforce AI and platform enhancements

Preferred
Salesforce certifications FSC Service Cloud or Architect
Experience in contact center technologies and service analytics