Salesforce FSC Architect +AI

Tekskills Inc.; Chennai; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Tekskills Inc. is seeking an experienced Salesforce FSC Architect AI to design and implement scalable solutions in the Financial Services domain. The role focuses on FSC, Service Cloud, Data Cloud, and integration with core systems and telephony platforms.

Ideal candidates will have 8–12 years of Salesforce experience, strong AI capabilities, and a track record of driving digital transformation in financial services. Location is Bangalore Electronic City with immediate notice period options.

Qualifications

• 8–12 years of Salesforce experience in FSC and Service Cloud.
• Experience designing scalable solutions in the financial services domain.
• Proven AI capabilities on Salesforce platform.

Responsibilities

• Design and implement solutions using Salesforce FSC and Service Cloud.
• Integrate Salesforce with core systems, third-party applications, and telephony platforms.
• Drive customer onboarding, relationship management, and service automation.
• Work with business and technical teams for requirement gathering and delivery.
• Conduct stakeholder workshops and ensure platform adoption.
• Stay updated with Salesforce AI and platform enhancements.

Skills

Salesforce FSC

Service Cloud

Data Cloud

APIs

CTI

IVR

Apex

Flow

Lightning Components

Data Modeling

Customer Lifecycle Management

Regulatory Compliance

Job description

Role & responsibilities

Hiring Salesforce FSC Architect AI

Location Bangalore Electronic City
Experience 8 to 12 Years
Notice Period Immediate to 15 Days

Job Overview
Looking for an experienced Salesforce FSC Architect with strong expertise in Financial Services Cloud Service Cloud and AI capabilities Candidate should have experience in designing scalable solutions and driving digital transformation in financial services domain

Key Skills
Salesforce Financial Services Cloud FSC
Service Cloud Data Cloud Agentforce
Salesforce Integration APIs CTI IVR
Apex Flow Lightning Components Data Modeling
Customer Lifecycle Management Regulatory Compliance

Responsibilities
Design and implement solutions using Salesforce FSC and Service Cloud
Integrate Salesforce with core systems third party applications and telephony platforms > Drive customer onboarding relationship management and service automation > Work with business and technical teams for requirement gathering and delivery > Conduct stakeholder workshops and ensure platform adoption > Stay updated with Salesforce AI and platform enhancements

Preferred
Salesforce certifications FSC Service Cloud or Architect
Experience in contact center technologies and service analytics