Salesforce FSC Architect

Tekskills Inc.; Kolkata District; Vor Ort; INR 2.500.000 - 4.000.000; Vollzeit

Zusammenfassung

Tekskills Inc. is seeking an experienced Salesforce FSC Architect in Bangalore to lead FSC and Service Cloud initiatives, design scalable customer onboarding and journey solutions, and drive AI-enabled service enhancements.

You will align business goals with technical design across stakeholder groups and ensure regulatory compliance. The role requires 8–12 years of Salesforce experience, certifications in FSC/Service Cloud, and strong data modeling and integration skills, including CTI and IVR

Qualifikationen

• 8–12 years of hands-on experience in Salesforce, with strong exposure to Financial Services Cloud and Service Cloud.
• Salesforce certifications such as Financial Services Cloud Consultant, Service Cloud Consultant, or Application Architect.
• Proven ability to translate financial business processes into technical solutions.
• Strong understanding of financial products, customer lifecycle management, and regulatory compliance.
• Proficiency in Apex, Flow, Lightning Components, and data modeling.
• Excellent communication, stakeholder engagement, and problem-solving skills.
• Good to have knowledge of contact center technologies, including CTI integration, case routing, and service analytics

Aufgaben

• Act as the strategic interface between business units and technical teams to align Salesforce capabilities with programs/projects and business goals.
• Support implementation and optimization of Salesforce Financial Service Cloud and Service Cloud.
• Design scalable solutions for customer onboarding, relationship management, and service automation leveraging different capabilities of salesforce like Data Cloud, Agentforce, and others as needed.
• Integrate Salesforce with core systems, data platforms, third-party apps, and telephony platforms (e.g., CTI, IVR).
• Develop and manage customer journeys, case workflows, and omni-channel service strategies.
• Ensure compliance with financial regulations and data privacy standards.
• Conduct stakeholder workshops, training sessions, and platform demos to drive adoption.
• Stay current with Salesforce releases, especially FSC, Service Cloud, and AI-driven service enhancements.

Kenntnisse

Salesforce FSC

Financial Services Cloud

Service Cloud

Apex

Flow

Lightning Components

Data Modeling

Regulatory Compliance

Stakeholder Engagement

AI in Service

Jobbeschreibung

Salesforce FSC Architect + AI

Job Title: Salesforce Financial Services Cloud SME

Location: Electronic City , Bangalore, India

Experience Required: 8-12 Years

Certifications: Salesforce Certified (Financial Services Cloud, Service Cloud, or equivalent)

Summary

Were seeking a highly experienced and certified Salesforce SME with deep expertise in Financial Services Cloud (FSC). This role is pivotal in bridging business needs with technical execution, driving digital transformation across financial services operations and customer engagement platforms. You’ll lead solution design, stakeholder collaboration, and platform optimization for high-impact service delivery.

Key Responsibilities

• Act as the strategic interface between business units and technical teams to align Salesforce capabilities with programs/projects and business goals.
• Support implementation and optimization of Salesforce Financial Service Cloud and Service Cloud.
• Design scalable solutions for customer onboarding, relationship management, and service automation leveraging different capabilities of salesforce like Data Cloud, Agentforce, and others as needed.
• Integrate Salesforce with core systems, data platforms, third-party apps, and telephony platforms (e.g., CTI, IVR).
• Develop and manage customer journeys, case workflows, and omni-channel service strategies.
• Ensure compliance with financial regulations and data privacy standards.
• Conduct stakeholder workshops, training sessions, and platform demos to drive adoption.
• Stay current with Salesforce releases, especially FSC, Service Cloud, and AI-driven service enhancements.

Skills & Qualifications

• 8–12 years of hands-on experience in Salesforce, with strong exposure to Financial Services Cloud and Service Cloud.
• Salesforce certifications such as Financial Services Cloud Consultant, Service Cloud Consultant, or Application Architect.
• Proven ability to translate financial business processes into technical solutions.
• Strong understanding of financial products, customer lifecycle management, and regulatory compliance.
• Proficiency in Apex, Flow, Lightning Components, and data modeling.
• Excellent communication, stakeholder engagement, and problem-solving skills.
• Good to have knowledge of contact center technologies, including CTI integration, case routing, and service analytics