Salesforce FSC Architect

Tekskills Inc.; Mumbai; On-site; INR 4,000,000 - 6,500,000; Full time

Job summary

Tekskills Inc. in Bengaluru seeks an experienced Salesforce FSC Architect + AI to bridge business needs with FSC and AI-enabled service delivery. You will lead solution design, stakeholder collaboration, and platform optimization for high-impact financial services projects.

The role requires deep FSC/Service Cloud expertise, certifications, and hands-on development in Apex, Flow, and Lightning Components, plus integration with CTI and data platforms.

Qualifications

• 8–12 years of hands-on Salesforce experience with FSC and Service Cloud.
• Salesforce certifications: FSC Consultant, Service Cloud Consultant, or Application Architect.
• Ability to translate financial business processes into technical solutions.
• Understanding of regulatory compliance in financial services.

Responsibilities

• Act as strategic interface between business units and technical teams to align Salesforce capabilities with programs and goals.
• Support implementation and optimization of FSC and Service Cloud.
• Design scalable solutions for customer onboarding, relationship management, and service automation.
• Integrate Salesforce with core systems, data platforms, and third-party apps including CTI/IVR.
• Develop and manage customer journeys, case workflows, and omni-channel service strategies.
• Stay current with Salesforce releases, especially FSC, Service Cloud, and AI-driven enhancements.

Skills

Salesforce FSC

Service Cloud

Financial Services Cloud

Salesforce Certifications

Apex

Flow

Lightning Components

Data Modeling

Regulatory Compliance

Stakeholder Engagement

CTI Integration

Tools

CTI Integration

Data Cloud

Job description

Salesforce FSC Architect + AI

Job Title: Salesforce Financial Services Cloud SME

Location: Electronic City , Bangalore, India

Experience Required: 8-12 Years

Certifications: Salesforce Certified (Financial Services Cloud, Service Cloud, or equivalent)

Summary

Were seeking a highly experienced and certified Salesforce SME with deep expertise in Financial Services Cloud (FSC). This role is pivotal in bridging business needs with technical execution, driving digital transformation across financial services operations and customer engagement platforms. You’ll lead solution design, stakeholder collaboration, and platform optimization for high-impact service delivery.

Key Responsibilities

• Act as the strategic interface between business units and technical teams to align Salesforce capabilities with programs/projects and business goals.
• Support implementation and optimization of Salesforce Financial Service Cloud and Service Cloud.
• Design scalable solutions for customer onboarding, relationship management, and service automation leveraging different capabilities of salesforce like Data Cloud, Agentforce, and others as needed.
• Integrate Salesforce with core systems, data platforms, third-party apps, and telephony platforms (e.g., CTI, IVR).
• Develop and manage customer journeys, case workflows, and omni-channel service strategies.
• Ensure compliance with financial regulations and data privacy standards.
• Conduct stakeholder workshops, training sessions, and platform demos to drive adoption.
• Stay current with Salesforce releases, especially FSC, Service Cloud, and AI-driven service enhancements.

Skills & Qualifications

• 8–12 years of hands-on experience in Salesforce, with strong exposure to Financial Services Cloud and Service Cloud.
• Salesforce certifications such as Financial Services Cloud Consultant, Service Cloud Consultant, or Application Architect.
• Proven ability to translate financial business processes into technical solutions.
• Strong understanding of financial products, customer lifecycle management, and regulatory compliance.
• Proficiency in Apex, Flow, Lightning Components, and data modeling.
• Excellent communication, stakeholder engagement, and problem-solving skills.
• Good to have knowledge of contact center technologies, including CTI integration, case routing, and service analytics