Salesforce FSC Architect

Tekskills Inc.; Chennai; Sur place; INR 2 800 000 - 4 800 000; Plein temps

Résumé du poste

Tekskills Inc. seeks an experienced Salesforce FSC Architect + AI in Bengaluru (Electronic City, Bangalore area). The role requires 8–12 years of hands-on Salesforce experience with FSC and Service Cloud, plus certifications like FSC Consultant or Service Cloud Consultant.

You will lead design, integration, and optimization to deliver scalable, compliant financial services solutions. Responsibilities include aligning business goals with Salesforce capabilities, driving digital transformation,

Qualifications

• 8–12 years of hands-on Salesforce experience with FSC and Service Cloud.
• Salesforce FSC/Service Cloud certifications (FSC Consultant, Service Cloud Consultant, or Application Architect).
• Translate financial business processes into technical solutions.
• Knowledge of regulatory compliance in financial services.
• Proficiency in Apex, Flow, Lightning Components, and data modeling.
• Strong communication and stakeholder engagement skills.
• Experience with contact center tech and CTI integrations is a plus.

Responsabilités

• Act as strategic interface between business units and technical teams.
• Lead implementation and optimization of Salesforce FSC and Service Cloud.
• Design scalable solutions for onboarding, relationship management, and service automation.
• Integrate Salesforce with core systems and data platforms.
• Develop customer journeys, case workflows, and omni-channel service strategies.
• Ensure compliance with financial regulations and data privacy standards.
• Conduct workshops, training, and platform demos to drive adoption.
• Stay updated with Salesforce FSC, Service Cloud, and AI-driven service enhancements.

Outils

Salesforce FSC

Salesforce Service Cloud

Apex

Flow

Lightning Components

Data Cloud

Agentforce

Description du poste

Salesforce FSC Architect + AI

Job Title: Salesforce Financial Services Cloud SME

Location: Electronic City , Bangalore, India

Experience Required: 8-12 Years

Certifications: Salesforce Certified (Financial Services Cloud, Service Cloud, or equivalent)

Summary

Were seeking a highly experienced and certified Salesforce SME with deep expertise in Financial Services Cloud (FSC). This role is pivotal in bridging business needs with technical execution, driving digital transformation across financial services operations and customer engagement platforms. You’ll lead solution design, stakeholder collaboration, and platform optimization for high-impact service delivery.

Key Responsibilities

• Act as the strategic interface between business units and technical teams to align Salesforce capabilities with programs/projects and business goals.
• Support implementation and optimization of Salesforce Financial Service Cloud and Service Cloud.
• Design scalable solutions for customer onboarding, relationship management, and service automation leveraging different capabilities of salesforce like Data Cloud, Agentforce, and others as needed.
• Integrate Salesforce with core systems, data platforms, third-party apps, and telephony platforms (e.g., CTI, IVR).
• Develop and manage customer journeys, case workflows, and omni-channel service strategies.
• Ensure compliance with financial regulations and data privacy standards.
• Conduct stakeholder workshops, training sessions, and platform demos to drive adoption.
• Stay current with Salesforce releases, especially FSC, Service Cloud, and AI-driven service enhancements.

Skills & Qualifications

• 8–12 years of hands-on experience in Salesforce, with strong exposure to Financial Services Cloud and Service Cloud.
• Salesforce certifications such as Financial Services Cloud Consultant, Service Cloud Consultant, or Application Architect.
• Proven ability to translate financial business processes into technical solutions.
• Strong understanding of financial products, customer lifecycle management, and regulatory compliance.
• Proficiency in Apex, Flow, Lightning Components, and data modeling.
• Excellent communication, stakeholder engagement, and problem-solving skills.
• Good to have knowledge of contact center technologies, including CTI integration, case routing, and service analytics