Salesforce FSC Architect +AI

Tekskills Inc.; Mumbai; Vor Ort; INR 1.800.000 - 2.800.000; Vollzeit

Zusammenfassung

Tekskills Inc. in Bangalore seeks an experienced Salesforce FSC Architect with strong expertise in Financial Services Cloud, Service Cloud and AI capabilities. The candidate should have experience in designing scalable solutions and driving digital transformation in the financial services domain. Location: Bangalore Electronic City.

Experience: 8 to 12 years. Notice period: Immediate to 15 days. Responsibilities include designing FSC/Service Cloud solutions, integrating with core systems and

Qualifikationen

• 8–12 years of experience in Salesforce architecture or related roles.
• Experience in FSC, Service Cloud, and AI capabilities.
• Strong designing of scalable solutions and digital transformation in financial services.

Aufgaben

• Design and implement solutions using Salesforce FSC and Service Cloud.
• Integrate Salesforce with core systems, third-party applications, and telephony platforms.
• Drive customer onboarding, relationship management, and service automation.
• Work with business and technical teams for requirement gathering and delivery.
• Conduct stakeholder workshops and ensure platform adoption.
• Stay updated with Salesforce AI and platform enhancements.

Kenntnisse

Salesforce FSC

Service Cloud

Data Cloud

Agentforce

APIs

CTI

IVR

Apex

Flow

Lightning Components

Data Modeling

Customer Lifecycle Management

Regulatory Compliance

Jobbeschreibung

Role & responsibilities

Hiring Salesforce FSC Architect AI

Location Bangalore Electronic City
Experience 8 to 12 Years
Notice Period Immediate to 15 Days

Job Overview
Looking for an experienced Salesforce FSC Architect with strong expertise in Financial Services Cloud Service Cloud and AI capabilities Candidate should have experience in designing scalable solutions and driving digital transformation in financial services domain

Key Skills
Salesforce Financial Services Cloud FSC
Service Cloud Data Cloud Agentforce
Salesforce Integration APIs CTI IVR
Apex Flow Lightning Components Data Modeling
Customer Lifecycle Management Regulatory Compliance

Responsibilities
Design and implement solutions using Salesforce FSC and Service Cloud
Integrate Salesforce with core systems third party applications and telephony platforms > Drive customer onboarding relationship management and service automation > Work with business and technical teams for requirement gathering and delivery > Conduct stakeholder workshops and ensure platform adoption > Stay updated with Salesforce AI and platform enhancements

Preferred
Salesforce certifications FSC Service Cloud or Architect
Experience in contact center technologies and service analytics