Salesforce FSC Architect +AI

Tekskills Inc.; Delhi; Presencial; INR 4.000.000 - 7.000.000; Jornada completa

Descripción de la vacante

Tekskills Inc. is seeking a Salesforce FSC Architect in Bangalore to drive digital transformation in financial services. You will design scalable FSC and Service Cloud solutions leveraging AI capabilities to meet client needs.

Required 8–12 years of experience, strong data modeling, API integrations, and telephony platform knowledge. Collaborate with business and tech teams, run stakeholder workshops, and ensure platform adoption.

Formación

• Experience with Salesforce FSC and Service Cloud in financial services.
• Ability to design scalable solutions and drive digital transformation in financial services domain.
• Experience with integrations to core systems and telephony platforms.

Responsabilidades

• Design and implement solutions using Salesforce FSC and Service Cloud.
• Integrate Salesforce with core systems, third-party applications, and telephony platforms.
• Drive customer onboarding, relationship management, and service automation.
• Work with business and technical teams for requirements gathering and delivery.
• Conduct stakeholder workshops and ensure platform adoption.
• Stay updated with Salesforce AI and platform enhancements.

Descripción del empleo

Role & responsibilities

Hiring Salesforce FSC Architect AI

Location Bangalore Electronic City
Experience 8 to 12 Years
Notice Period Immediate to 15 Days

Job Overview
Looking for an experienced Salesforce FSC Architect with strong expertise in Financial Services Cloud Service Cloud and AI capabilities Candidate should have experience in designing scalable solutions and driving digital transformation in financial services domain

Key Skills
Salesforce Financial Services Cloud FSC
Service Cloud Data Cloud Agentforce
Salesforce Integration APIs CTI IVR
Apex Flow Lightning Components Data Modeling
Customer Lifecycle Management Regulatory Compliance

Responsibilities
Design and implement solutions using Salesforce FSC and Service Cloud
Integrate Salesforce with core systems third party applications and telephony platforms > Drive customer onboarding relationship management and service automation > Work with business and technical teams for requirement gathering and delivery > Conduct stakeholder workshops and ensure platform adoption > Stay updated with Salesforce AI and platform enhancements

Preferred
Salesforce certifications FSC Service Cloud or Architect
Experience in contact center technologies and service analytics