Salesforce FSC Architect +AI

Tekskills Inc.; Bengaluru; Sur place; INR 3 500 000 - 7 000 000; Plein temps

Résumé du poste

Tekskills Inc. in Bengaluru (Bangalore Electronic City) seeks an experienced Salesforce FSC Architect to lead scalable, AI-enabled Financial Services Cloud solutions within the financial services domain.

The role focuses on designing, integrating with core systems, and driving digital transformation for customer onboarding and service automation. The candidate will collaborate with business and technical teams, conduct stakeholder workshops, and ensure platform adoption while staying current

Qualifications

• 8 to 12 years of experience in Salesforce FSC/Service Cloud
• Experience in financial services domain
• Experience in AI capabilities

Responsabilités

• Design and implement solutions using Salesforce FSC and Service Cloud
• Integrate Salesforce with core systems, third-party applications and telephony platforms
• Drive customer onboarding, relationship management and service automation
• Work with business and technical teams for requirement gathering and delivery
• Conduct stakeholder workshops and ensure platform adoption
• Stay updated with Salesforce AI and platform enhancements

Connaissances

Salesforce FSC

Service Cloud

AI capabilities

Data modeling

Stakeholder workshops

Requirements gathering

Regulatory compliance

Outils

Apex

Flow

Lightning components

APIs

CTI

IVR

Data Cloud

Agentforce

Description du poste

Role & responsibilities

Hiring Salesforce FSC Architect AI

Location Bangalore Electronic City
Experience 8 to 12 Years
Notice Period Immediate to 15 Days

Job Overview
Looking for an experienced Salesforce FSC Architect with strong expertise in Financial Services Cloud Service Cloud and AI capabilities Candidate should have experience in designing scalable solutions and driving digital transformation in financial services domain

Key Skills
Salesforce Financial Services Cloud FSC
Service Cloud Data Cloud Agentforce
Salesforce Integration APIs CTI IVR
Apex Flow Lightning Components Data Modeling
Customer Lifecycle Management Regulatory Compliance

Responsibilities
Design and implement solutions using Salesforce FSC and Service Cloud
Integrate Salesforce with core systems third party applications and telephony platforms > Drive customer onboarding relationship management and service automation > Work with business and technical teams for requirement gathering and delivery > Conduct stakeholder workshops and ensure platform adoption > Stay updated with Salesforce AI and platform enhancements

Preferred
Salesforce certifications FSC Service Cloud or Architect
Experience in contact center technologies and service analytics