Salesforce FSC Architect +AI

Tekskills Inc.; Dadri; Vor Ort; INR 4.800.000 - 6.800.000; Vollzeit

Zusammenfassung

Tekskills Inc. is seeking an experienced Salesforce FSC Architect AI in Bengaluru to design scalable FSC/Service Cloud solutions. You will drive integration with core systems and telephony platforms, lead onboarding and service automation, and collaborate with business and technical teams to gather requirements and deliver results.

Ideal candidates will have 8–12 years of experience in Salesforce FSC, FSC/Service Cloud certifications, and a strong background in AI-driven platform enhancements.

Qualifikationen

• 8–12 years of experience in Salesforce FSC architecture and integration.
• Experience with Service Cloud, FSC, and AI capabilities is required.
• Strong design and implementation skills for scalable cloud solutions.

Aufgaben

• Design and implement solutions using Salesforce FSC and Service Cloud.
• Integrate Salesforce with core systems, third-party apps, and telephony platforms.
• Drive customer onboarding, relationship management, and service automation.

Kenntnisse

Salesforce FSC

Service Cloud

Data Cloud

Agentforce

APIs & CTI

Apex & Flow

Lightning Components

Data Modeling

Regulatory Compliance

Jobbeschreibung

Role & responsibilities

Hiring Salesforce FSC Architect AI

Location Bangalore Electronic City
Experience 8 to 12 Years
Notice Period Immediate to 15 Days

Job Overview
Looking for an experienced Salesforce FSC Architect with strong expertise in Financial Services Cloud Service Cloud and AI capabilities Candidate should have experience in designing scalable solutions and driving digital transformation in financial services domain

Key Skills
Salesforce Financial Services Cloud FSC
Service Cloud Data Cloud Agentforce
Salesforce Integration APIs CTI IVR
Apex Flow Lightning Components Data Modeling
Customer Lifecycle Management Regulatory Compliance

Responsibilities
Design and implement solutions using Salesforce FSC and Service Cloud
Integrate Salesforce with core systems third party applications and telephony platforms > Drive customer onboarding relationship management and service automation > Work with business and technical teams for requirement gathering and delivery > Conduct stakeholder workshops and ensure platform adoption > Stay updated with Salesforce AI and platform enhancements

Preferred
Salesforce certifications FSC Service Cloud or Architect
Experience in contact center technologies and service analytics