Salesforce FSC Architect

Tekskills Inc.; Hyderabad; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Tekskills Inc. seeks an experienced Salesforce FSC Architect + AI to lead Design and delivery of Financial Services Cloud and Service Cloud initiatives in an enterprise setting.

You will collaborate with business units and technical teams to translate requirements into scalable Salesforce solutions, integrating with data platforms and CTI/IVR interfaces. The role demands strong certification track, 8–12 years of Salesforce experience, and hands-on capability in data modeling, Apex, Flow, and

Qualifications

• 8–12 years of hands-on Salesforce experience with FSC and Service Cloud.
• Salesforce certifications such as FSC/Service Cloud Consultant or Architect.
• Proven ability to translate financial processes into technical solutions.
• Knowledge of financial products, regulatory compliance, and data privacy.

Responsibilities

• Lead design and implementation of FSC and Service Cloud solutions.
• Align Salesforce capabilities with programs, projects, and business goals.
• Design scalable processes for onboarding, relationship management, and service automation.
• Integrate Salesforce with core systems and third-party apps (CTI, IVR).
• Develop customer journeys, case workflows, and omni-channel strategies.
• Stay updated with Salesforce releases and AI-driven service enhancements.

Skills

Salesforce FSC

Service Cloud

Apex

Flow

Lightning Components

Data Modeling

Stakeholder Engagement

Regulatory Compliance

Tools

Apex

Flow

Lightning

Data Modeling

Job description

Salesforce FSC Architect + AI

Job Title: Salesforce Financial Services Cloud SME

Location: Electronic City , Bangalore, India

Experience Required: 8-12 Years

Certifications: Salesforce Certified (Financial Services Cloud, Service Cloud, or equivalent)

Summary

Were seeking a highly experienced and certified Salesforce SME with deep expertise in Financial Services Cloud (FSC). This role is pivotal in bridging business needs with technical execution, driving digital transformation across financial services operations and customer engagement platforms. You’ll lead solution design, stakeholder collaboration, and platform optimization for high-impact service delivery.

Key Responsibilities

• Act as the strategic interface between business units and technical teams to align Salesforce capabilities with programs/projects and business goals.
• Support implementation and optimization of Salesforce Financial Service Cloud and Service Cloud.
• Design scalable solutions for customer onboarding, relationship management, and service automation leveraging different capabilities of salesforce like Data Cloud, Agentforce, and others as needed.
• Integrate Salesforce with core systems, data platforms, third-party apps, and telephony platforms (e.g., CTI, IVR).
• Develop and manage customer journeys, case workflows, and omni-channel service strategies.
• Ensure compliance with financial regulations and data privacy standards.
• Conduct stakeholder workshops, training sessions, and platform demos to drive adoption.
• Stay current with Salesforce releases, especially FSC, Service Cloud, and AI-driven service enhancements.

Skills & Qualifications

• 8–12 years of hands-on experience in Salesforce, with strong exposure to Financial Services Cloud and Service Cloud.
• Salesforce certifications such as Financial Services Cloud Consultant, Service Cloud Consultant, or Application Architect.
• Proven ability to translate financial business processes into technical solutions.
• Strong understanding of financial products, customer lifecycle management, and regulatory compliance.
• Proficiency in Apex, Flow, Lightning Components, and data modeling.
• Excellent communication, stakeholder engagement, and problem-solving skills.
• Good to have knowledge of contact center technologies, including CTI integration, case routing, and service analytics