SALES VOICE

Zoho; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Job summary

Vrinda International seeks a proactive Sales Voice professional to join our IT Services division in Gurgaon. You will be the primary contact for outbound and inbound calls, communicating value propositions and driving revenue growth while ensuring high client satisfaction.

The ideal candidate has a proven track record in delivering superior customer service, strong verbal communication, and the ability to navigate voice-based sales processes to qualify leads and close deals.

Qualifications

• Ability to meet specific sales targets and KPIs.
• Experience or aptitude in delivering superior customer service.
• Proficiency in basic computer operations and standard office software.
• Experience with voice process operations in a sales environment.
• Excellent verbal communication and relationship-building skills.

Responsibilities

• Execute outbound and inbound sales calls to meet targets.
• Provide high-quality customer service and resolve inquiries.
• Manage customer data and reports using office software.
• Identify opportunities, qualify leads, and close deals through voice channels.
• Maintain professional communication to uphold the company's reputation.
• Manage client relationships with empathy and professionalism from first contact to resolution.

Skills

Sales targets

Customer service

Verbal communication

Interpersonal skills

Voice process

CRM experience

Tools

Office software

Job description

Gurgaon, Sector 18, India | Posted on 10/10/2026

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Job Description

Summary

We are seeking a motivated individual to join our IT Services division as a Sales Voice professional. This role is pivotal in driving revenue growth and ensuring exceptional client satisfaction through direct telephone interactions. The ideal candidate will serve as the primary point of contact for potential and existing customers, effectively communicating value propositions and resolving inquiries to foster long-term business relationships.

Responsibilities

• Execute outbound and inbound sales calls to meet and exceed daily, weekly, and monthly performance targets.
  
• Deliver high-quality customer service by addressing client needs, troubleshooting issues, and providing timely solutions.
  
• Leverage fundamental computer applications to manage customer data, update records, and generate reports efficiently.
  
• Navigate voice-based sales processes to identify opportunities, qualify leads, and close deals.
  
• Maintain professional and articulate communication throughout all customer interactions to uphold the company's reputation.
  
• Manage client relationships with empathy and professionalism, ensuring a positive experience from initial contact through resolution.
  

Requirements

• Demonstrated ability to focus on achieving specific sales targets and key performance indicators.
  
• Proven experience or strong aptitude in delivering superior customer service.
  
• Proficiency in basic computer operations and familiarity with standard office software.
  
• Practical knowledge of voice process operations within a sales environment.
  
• Exceptional verbal communication skills with a clear and confident speaking voice.
  
• Strong interpersonal abilities to handle diverse customer personalities and manage interactions effectively.