Customer Service / Sales Executive (Voice Process)

Vrinda International; Mumbai; On-site; INR 250,000 - 450,000; Full time

Job summary

Vrinda International in Mumbai is seeking a Customer Service and Sales Executive to drive revenue and ensure client satisfaction through voice-based interactions within the IT services team.

You will address inquiries, upsell relevant services, and maintain accurate records while meeting sales targets. The role emphasizes relationship building and collaboration with internal teams to deliver a seamless customer experience.

Qualifications

• Minimum of one year of professional experience in a customer-facing role in IT services or sales.
• Proficiency in voice process operations with clear communication and active listening.
• Strong relationship management and ability to build rapport with diverse clients.
• Track record of achieving sales quotas and upselling strategies.
• Excellent problem-solving abilities with logical troubleshooting.
• Professional demeanor and ability to handle high-volume call environments.

Responsibilities

• Engage with clients via voice channels to address inquiries and provide accurate information.
• Identify opportunities to upsell and cross-sell relevant services.
• Meet daily, weekly, and monthly sales targets and metrics.
• Maintain detailed records of customer interactions and transactions.
• Analyze customer needs to deliver tailored solutions.
• Collaborate with internal teams to ensure timely resolution and seamless experience.

Skills

Voice-based support

Client relationship

Upselling & cross-selling

Sales targets

Communication skills

Problem solving

Job description

Thane, Mumbai, India | Posted on 10/21/2026

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Job Description

Summary

We are seeking a dynamic Customer Service and Sales Executive to join our IT Services team, where you will play a pivotal role in driving revenue growth and ensuring exceptional client satisfaction. This position is centered on managing voice-based interactions, requiring you to effectively handle customer inquiries while actively identifying opportunities for sales expansion and account retention. The ideal candidate will serve as the primary point of contact, fostering strong relationships and resolving issues promptly to uphold our organization's reputation for excellence in the technology sector.

Responsibilities

• Engage with clients via voice channels to address inquiries, resolve technical or service-related issues, and provide accurate information.
  
• Proactively identify opportunities to enhance client accounts through strategic upselling and cross-selling of relevant services.
  
• Monitor and work towards meeting daily, weekly, and monthly sales targets and performance metrics.
  
• Manage and maintain detailed records of customer interactions and transactions to ensure data accuracy and compliance.
  
• Analyze customer needs to deliver tailored solutions that align with their specific requirements and business goals.
  
• Collaborate with internal teams to ... and ensure timely resolution for a seamless customer experience.
  

Requirements

Requirements:

• Possess a minimum of one year of professional experience in a customer-facing role, preferably within the IT services or sales domain.
  
• Demonstrate proven proficiency in voice process operations, including clear communication and active listening skills.
  
• Exhibit strong capabilities in relationship management and the ability to build rapport with diverse client bases.
  
• Show a track record of achieving sales quotas and successfully executing upselling strategies.
  
• Display excellent problem-solving abilities with a logical approach to troubleshooting and resolving customer complaints.
  
• Maintain a professional demeanor and adaptability to handle high-volume call environments effectively.