Sales Trainer-Turbo Cross Sell

Idfc First Bank Limited; Thane; On-site; INR 400,000 - 650,000; Full time

Job summary

IDFC FIRST Bank in Thane is seeking a Sales Trainer to prepare new sales representatives through orientation on sales processes and products. The role requires strong field sales and training capabilities, with a focus on on-the-job coaching and performance tracking.

You will develop coaching plans, conduct practice sessions, observe interactions, and help reduce attrition by best-practice approaches. A graduation in commerce or related field is preferred, with 2-3 years of training experience

Qualifications

• Graduation in commerce or related fields (B.Com/BBA/BCA/B.A./B.Sc.) as listed.
• Experience in training or sales in a banking environment is preferred.
• Minimum 2-3 years of training experience; exposure to banking is a plus.

Responsibilities

• Prepare new sales representatives through orientation on processes and products.
• Develop coaching plans and drive orientation programs with senior staff.
• Conduct practice sessions for new and current sales employees.
• Observe sales interactions, capture feedback, and monitor post-training performance.
• Manage on-the-job training and push trainees toward productivity targets.
• Help reduce attrition by applying industry best practices.
• Create an engaging learning environment to attract and retain talent.
• Reinforce customer-first culture and high servicing standards.

Skills

Sales training

Coaching

MIS knowledge

Education

Bachelor's degree

Job description

Job Purpose: Experience in Product Training / Sales Training. Should be well versed with L&D aspects, MIS etc. We are looking to hire a

• Prepare new sales representatives through orientation on sales processes and products in a call centre.
• Develop individual coaching plans and drive orientation programs along with senior representatives.
• Conduct practice/exercise sessions for new and existing sales employees.
• Observe sales interactions and capture feedback, results, and post-training performance.
• Handle OJT and drive trainees towards defined productivity targets.
• Support initiatives to manage and reduce attrition among Officers by adopting relevant industry best practices.
• Build and maintain an engaging learning environment that helps attract and retain talent.
• Drive IDFC FIRST's customer-first culture by reinforcing high servicing standards and customer delight.
• Use role plays, engagement scripts, peer-learning approaches, and industry best practices to enhance training effectiveness.
• Continuously upgrade product, sales, and industry knowledge through relevant learning opportunities and professional publications.

Job Requirements

Role/ Job Title:

Sales Trainer

Job Purpose: Experience in Product Training / Sales Training. Should be well versed with L&D aspects, MIS etc. We are looking to hire a Sales Trainer with strong field sales and training experience. Please consider the below criteria while sourcing profiles.

Roles & Responsibilities

• Prepare new sales representatives through orientation on sales processes and products in a call centre.
• Develop individual coaching plans and drive orientation programs along with senior representatives.
• Conduct practice/exercise sessions for new and existing sales employees.
• Observe sales interactions and capture feedback, results, and post-training performance.
• Handle OJT and drive trainees towards defined productivity targets.
• Support initiatives to manage and reduce attrition among Officers by adopting relevant industry best practices.
• Build and maintain an engaging learning environment that helps attract and retain talent.
• Drive IDFC FIRST's customer-first culture by reinforcing high servicing standards and customer delight.
• Use role plays, engagement scripts, peer-learning approaches, and industry best practices to enhance training effectiveness.
• Continuously upgrade product, sales, and industry knowledge through relevant learning opportunities and professional publications.

Education Qualification:

Graduation: B.Com (Bachelor in Commerce) / B.A. (Bachelor of Arts) / B.Sc (Bachelor of Science) / BBA (Bachelor of Business Administration / BCA (Bachelor of Computer Applications)

Experience:

Minimum of 2- 3 years of experience in Training/ Exposure to Banking is an added advantage