Sales Trainer - Bangalore

Home Credit; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Home Credit in India is seeking a Training and Capability Lead to design and deliver onboarding, refresher and field training for the RA/SA and DSM sales network across geography. You will conduct training through field visits, dealer visits, mystery shopping and e-learning activation to uplift knowledge and performance.

The role focuses on non-monetary motivation, corporate culture development, and collaboration with sales teams to close knowledge gaps, with a strong emphasis on policy

Qualifications

• Graduate degree required.
• Multilingual: English, Hindi and Kannada beneficial.

Responsibilities

• Corporate culture development
• Non-money motivation for network
• Coordinates and supervises the daily activities.
• Works with minimum supervision within established procedures and practices, conferring with superior on unusual matters.
• Takes new perspective using existing solutions, best practice and knowledge.
• Interpreting and ensuring consistent application of organizational policies
• Coordinates work activities with other team leaders.
• Responsible for training and development of subordinate staff, estimating personnel needs, assigning work.

Education

Graduate

Job description

Role & responsibilities

Conduct selling skills, Product process & policies, Objection handling & Refresher training for RA/SA and DSM.
Conduct On Job Training through various Field Visits, dealer visits, mystery shopping calls across to assess knowledge levels of HCIN Sales Network Team.
Conduct Induction training for Newly Joined staffs across geography
Responsible for driving sales from Non selling POS and convert them into selling category.
Conduct joint field work with sales team to identify knowledge/skill gap and build capability.
Ensure employee activation on e-learning modules & online test certifications for the geography assigned.
Responsible for E-learning attempt & pass rates from Sales Network, DSA network and Partner/RAs
Engage with POS partner during POS visits to understand their requirement and address their queries.
Identify performance gap & drive performance improvement plan for network team.
Initiate employee engagement programs whenever required.
Conduct audit checks at various locations for sales Team on process and report the same.

Key Responsibilities

• Corporate culture development


• Non-money motivation for network


• Coordinates and supervises the daily activities.


• Works with minimum supervision within established procedures and practices, conferring with superior on unusual matters.


• Takes new perspective using existing solutions, best practice and knowledge.


• Interpreting and ensuring consistent application of organizational policies


• Coordinates work activities with other team leaders.


• Responsible for training and development of subordinate staff, estimating personnel needs, assigning work.

Preferred candidate profile

Qualifications: Graduate

Must Know Languages: English, Hindi and Karnataka