Sales Trainer

Policybazaar.com; Gurugram District; On-site; INR 400,000 - 600,000; Full time

Job summary

An insurance company based in Gurugram is looking for a Process Trainer to identify training needs and deliver product training to new employees. The ideal candidate should have a background in training, proficiency in employee development, and strong communication skills in English and Hindi. This role involves delivering soft skills and sales training, evaluating trainees' performances, and maintaining training records. The position requires working from the office for 6 days a week.

Qualifications

• Experience in conducting training programs for employees.
• Proficiency in developing training materials.
• Strong communication skills to address employee concerns.

Responsibilities

• Identify training needs across levels.
• Coordinate and set up training schedules.
• Provide product knowledge on Health Insurance.
• Deliver training on sales skills and soft skills.
• Evaluate training performance and provide feedback.

Skills

Employee development

Performance management

Coaching

Communication

Issue resolution

Training background

Language fluency in English

Language fluency in Hindi

Job description

Overview

Job Description – Process Trainer - Insurance

6 Days Working (Day Shift)

Responsibilities

• Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity.
• Coordinate training schedule, set up, creation of training materials and follow-up.
• Training new employees in areas including sales training, product knowledge, customer communications and internal systems.
• Responsible for providing the product knowledge on Health Insurance to all new joiners.
• Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers
• Assist in delivery of on-going training programs
• Evaluate training and report on trainees
• Reviewing trainings performances and preparing participants’ score sheets
• Arrange for follow-up training, or report following training sessions
• Timely & constructive feedback and counselling of the trainees
• Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc

Qualifications / Desired Skills

• Required from a training background
• Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring.
• Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching
• Ability to communicate and resolve issues that affect Performance Criteria
• Ability to handle escalations from employees
• Ability to escalate issues to their supervisor or other internal departments
• Demonstrated language fluency in English & Hindi.
• Candidate should be comfortable working from office 6 days