Sales Trainer

Nexus Direct Sales Centre; Navi Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Nexus Direct Sales Centre in Navi Mumbai seeks an experienced Tele Sales Trainer to design, deliver, and evaluate training programs for tele sales teams to boost product knowledge, communication skills, sales techniques, and overall performance. You will coach, mentor, and track progress across induction and refresher programs in a dynamic call center environment.

The role requires 5–12 years in tele sales training, with proven success in training outbound/inbound teams, and strong MS Office/LMS

Qualifications

• 5 to 12 years of overall experience, with significant experience in Tele Sales Training.
• Proven experience in training outbound and inbound sales teams within a call center/BPO environment.
• Strong understanding of sales processes, customer behavior, and conversion strategies.
• Excellent communication, presentation, facilitation, and coaching skills.
• Experience in conducting training needs analysis and developing customized training programs.
• MS Office (Excel, PowerPoint, Word) and LMS experience preferred.
• Strong analytical and problem-solving abilities.
• Ability to motivate, influence, and drive performance improvements across teams.
• Comfortable working in a fast-paced, target-driven environment.

Responsibilities

• Conduct induction and refresher training programs for new and existing tele sales professionals.
• Develop and deliver training modules on sales techniques, objection handling, customer engagement, communication skills, and product knowledge.
• Monitor call quality and identify training needs based on performance gaps.
• Conduct role plays, mock calls, and interactive learning sessions to improve sales effectiveness.
• Work closely with Quality, Operations, and Sales teams to align training initiatives with business goals.
• Evaluate training effectiveness through assessments, performance metrics, and feedback mechanisms.
• Provide one-on-one coaching and mentoring to improve individual and team performance.
• Create training materials, presentations, SOPs, process documents, and learning aids.
• Track trainee progress and maintain training records, reports, and performance dashboards.
• Stay updated with industry trends, sales methodologies, and learning techniques to continuously improve training programs.
• Support process improvement initiatives and drive a culture of continuous learning.

Skills

Communication skills

Presentation skills

Facilitation

Coaching

Analytical skills

MS Office

LMS proficiency

Problem solving

Motivation & influence

Education

Graduate degree

Training & Development certification

Tools

MS Office

LMS

Job description

Employment Type: Full-Time

About the Role We are looking for an experienced and dynamic Tele Sales Trainer to join our team in Airoli, Navi Mumbai. The ideal candidate will be responsible for designing, delivering, and evaluating training programs for tele sales teams to enhance product knowledge, communication skills, sales techniques, and overall performance. The role requires a strong understanding of call center operations, sales processes, coaching methodologies, and performance improvement strategies.

Key Responsibilities

• Conduct induction and refresher training programs for new and existing tele sales professionals.
• Develop and deliver training modules on sales techniques, objection handling, customer engagement, communication skills, and product knowledge.
• Monitor call quality and identify training needs based on performance gaps.
• Conduct role plays, mock calls, and interactive learning sessions to improve sales effectiveness.
• Work closely with Quality, Operations, and Sales teams to align training initiatives with business goals.
• Evaluate training effectiveness through assessments, performance metrics, and feedback mechanisms.
• Provide one-on-one coaching and mentoring to improve individual and team performance.
• Create training materials, presentations, SOPs, process documents, and learning aids.
• Track trainee progress and maintain training records, reports, and performance dashboards.
• Stay updated with industry trends, sales methodologies, and learning techniques to continuously improve training programs.
• Support process improvement initiatives and drive a culture of continuous learning.

Desired Candidate Profile

• 5 to 12 years of overall experience, with significant experience in Tele Sales Training.
• Proven experience in training outbound and inbound sales teams within a call center/BPO environment.
• Strong understanding of sales processes, customer behavior, and conversion strategies.
• Excellent communication, presentation, facilitation, and coaching skills.
• Experience in conducting training needs analysis and developing customized training programs.
• Proficiency in MS Office (Excel, PowerPoint, Word) and Learning Management Systems (LMS) is preferred.
• Strong analytical and problem-solving abilities.
• Ability to motivate, influence, and drive performance improvements across teams.
• Comfortable working in a fast-paced, target-driven environment.

Educational Qualification

• Graduate in any discipline.
• Certification in Training & Development, Learning & Development, or Sales Training will be an added advantage.