Sales Trainer

Element Retail; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

A retail company in Bengaluru is seeking a Training Manager to conduct induction and onboarding training for new joiners. The role involves delivering training on sales and customer service, coaching store teams, and developing training materials. Ideally, you should have 2–5 years of experience in retail training or store operations. Strong communication skills and basic MS Excel knowledge are essential. This position may require occasional travels across various stores.

Qualifications

• 2–5 years of experience in retail training or store operations.

Responsibilities

• Conduct induction and onboarding training for new joiners.
• Deliver classroom and on-the-job training on sales, product knowledge, VM basics, and customer service.
• Provide on-floor coaching and performance feedback to store teams.
• Identify training needs and skill gaps through store visits and audits.
• Develop and update training materials, manuals, and presentations.
• Track training effectiveness and maintain training MIS.
• Coordinate with HR and Operations teams for training calendars.

Skills

Strong communication, facilitation, and presentation skills

Understanding of retail operations and sales processes

Ability to engage frontline retail staff

Basic knowledge of MS Excel

Basic knowledge of MS PowerPoint

Willingness to travel across stores

Job description

Responsibilities

• Conduct induction and onboarding training for new joiners
• Deliver classroom and on-the-job training on sales, product knowledge, VM basics, and customer service
• Provide on-floor coaching and performance feedback to store teams
• Identify training needs and skill gaps through store visits and audits
• Develop and update training materials, manuals, and presentations
• Track training effectiveness and maintain training MIS
• Coordinate with HR and Operations teams for training calendars

Required Skills

• Strong communication, facilitation, and presentation skills
• Good understanding of retail operations and sales processes
• Ability to engage frontline retail staff effectively
• Basic knowledge of MS Excel and PowerPoint
• Willingness to travel across stores

Qualifications & Experience

• 2–5 years of experience in retail training or store operations