Learning & Development Trainer

AAFT; Mumbai; On-site; INR 700,000 - 1,100,000; Full time

Job summary

AAFT Online is seeking a passionate Learning & Development Trainer to lead training and capability-building for our Inside Sales and Counselling teams in Goregaon, Mumbai. You will design and deliver training, coach staff, map skill gaps, and ensure process adherence with emphasis on CRM literacy and high-ticket sales readiness.

The role requires 4+ years in L&D or sales training, English and Hindi communication, and hands-on experience with CRM tools such as LeadSquared, Salesforce, Zoho or

Qualifications

• Minimum 4 years of experience in Learning & Development or Sales Training.
• Experience in EdTech or high-ticket Inside Sales preferred.
• Hands-on CRM knowledge with platforms like LeadSquared, Salesforce, Zoho, HubSpot.
• Excellent verbal and written communication in English and Hindi.
• Ability to independently create training decks, SOPs, workbooks, and assessments.
• Strong facilitation and coaching skills for both group and 1:1 sessions.

Responsibilities

• Design and deliver end-to-end training programmes covering product knowledge, sales processes, counselling, objection handling, and communication skills.
• Create training content including presentations, SOPs, roleplay scripts, workbooks, and assessments.
• Conduct group training sessions, live roleplays, and one-on-one coaching.
• Develop and maintain a structured training calendar aligned with business requirements and sales cycles.
• Train teams on CRM best practices, lead management, and follow-up processes.
• Own onboarding and ramp-up plans for new sales hires.
• Measure training effectiveness through assessments and performance data and report findings.

Skills

Training design

CRM training

Onboarding

Coaching

English communication

Hindi communication

Education

Graduate or Post-Graduate in any discipline

Tools

LeadSquared

Salesforce

Zoho

HubSpot

Job description

Learning & Development Trainer

Location: Goregaon, Mumbai
Experience Required: 4+ Years
Industry: EdTech | Creative & Media Arts

Feel free to reach out to - [phone]

About the Role

AAFT Online is looking for a passionate and experienced Learning & Development Trainer to lead training and capability-building initiatives for our Inside Sales and Counselling team.

This is a hands-on role where you will be responsible for designing and delivering impactful training programmes, identifying skill gaps, coaching team members, improving process adherence, and driving a culture of continuous learning and performance excellence.

Key Responsibilities

Training Design & Delivery

• Design and deliver end-to-end training programmes covering product knowledge, sales processes, consultative counselling, objection handling, and communication skills.
• Create training content including presentations, SOPs, roleplay scripts, workbooks, assessments, and other learning materials.
• Conduct group training sessions, live roleplays, and one-on-one coaching.
• Develop and maintain a structured training calendar aligned with business requirements and sales cycles.

CRM & Process Training

• Train teams on CRM best practices, including lead management, disposition tagging, activity logging, pipeline management, and follow-up processes.
• Establish and reinforce standardised lead prioritisation and follow-up processes.
• Conduct periodic CRM audits and provide coaching to improve process adherence.
• Develop SOPs and quick-reference guides to strengthen CRM discipline.

Onboarding & New Hire Enablement

• Own the end-to-end onboarding and training experience for new sales hires.
• Deliver training on product knowledge, CRM, sales processes, brand communication, and team practices.
• Create onboarding kits, assessments, training decks, and structured ramp-up plans.
• Support new joiners in becoming productive and process-compliant within the defined onboarding period.

Performance Tracking & Training Effectiveness

• Measure training effectiveness through assessments, quizzes, call audits, and performance data.
• Identify knowledge, skill, and behavioural gaps and design targeted coaching interventions.
• Monitor individual and team-level performance trends in collaboration with management.
• Prepare periodic training impact reports and recommend improvement actions.

Requirements

• Graduate or Post-Graduate in any discipline.
• Minimum 4 years of experience in Learning & Development, Sales Training, or Sales Enablement.
• Experience in EdTech, Ed-Counselling, BFSI, or high-ticket Inside Sales environments is strongly preferred.
• Hands-on knowledge of CRM platforms such as LeadSquared, Salesforce, Zoho, HubSpot, or similar tools.
• Ability to independently create training decks, SOPs, workbooks, and assessments.
• Excellent verbal and written communication skills in English and Hindi.
• Strong facilitation and coaching skills for both group training and one-on-one sessions.

Preferred Skills

• Experience training teams involved in high-ticket sales.
• Strong understanding of Inside Sales and Consultative Counselling.
• Experience with Learning Management Systems (LMS).
• Certified training credentials such as Train-the-Trainer, CPTD, HRCI, or equivalent will be an added advantage.
• Ability to analyse CRM reports and sales performance data to identify training needs.
• Strong ownership mindset, adaptability, and ability to balance empathy with accountability.