Sales Team Lead

People Group; India; On-site; INR 600,000 - 900,000; Full time

Job summary

People Group is seeking a team lead to oversee telecalling operations in South Delhi. The role focuses on monitoring call quality, coaching staff, and achieving collection targets while managing rosters and training sessions.

Ideal candidates have 2–6 years of experience in related fields and are fluent in Hindi, English, and Punjabi. This on-site role requires strong leadership and performance-driven mindset.

Qualifications

• 2–6 years of relevant experience.
• Experience in telecalling and collections is preferred.
• Strong coaching and performance feedback skills.

Responsibilities

• Monitor quality of customer calls and ensure adherence to process standards.
• Achieve daily and monthly collection targets as assigned.
• Manage team rosters, attendance, and leave planning to maintain productivity.
• Allocate telecalling leads to Advisors for timely follow-up.
• Coach team members and provide regular performance feedback.
• Conduct daily team huddles and refresher training sessions to boost skills.
• Maintain sales, collection, and MIS reports for management.
• Ensure timely collection deposits and reconcile accounts.
• Track competitor performance and market initiatives to inform strategy.
• Screen and shortlist candidates for hiring, where needed.
• Conduct performance reviews and drive team productivity.

Skills

Hindi

English

Punjabi

Job description

Location: South Delhi, Delhi

Experience: 2 to 6 years.

Salary - Open for Negotiation.

Job Responsibilities-

• Ensure quality monitoring of customer calls.
• Achieve daily and monthly collection targets.
• Manage team rosters, attendance, and leave planning.
• Allocate telecalling leads to Advisors.
• Coach and provide regular performance feedback to team members.
• Conduct daily team huddles and refresher training sessions.
• Maintain sales, collection, and MIS reports.
• Ensure timely collection deposit and reconciliation.
• Track competitor performance and market initiatives.
• Screen and shortlist candidates for hiring.
• Conduct performance reviews and drive team productivity.

Languages Required: Hindi, English & Punjabi (Mandatory).