Team Lead

People Group; New Delhi; On-site; INR 500,000 - 900,000; Full time

Job summary

People Group in Delhi seeks a Team Leader - Telesales to manage a sales call team and close pitches with members. The role requires strong persuasion, resilience under pressure, and product expertise to drive revenue.

You will oversee call quality, attendance, rosters, and performance reviews while ensuring daily targets are met, with a focus on direct marketing in the matrimonial sector.

Qualifications

• Bachelor's degree required.
• 3-6 years’ experience in telemarketing or related field.
• Experience must include tele-marketing job.
• Familiar with effective objection handling.
• Extremely detail oriented and organized.
• Experience in direct marketing and local promotion.
• Knowledge of the matrimonial industry.

Responsibilities

• Quality control of the calls.
• Achieving daily and monthly collection target for the team.
• Manage roster across the floor for maximum manpower utilization.
• Manage attendance and leaves of the Team.
• Allocate Telecalling lists to Advisors.
• Provide progress reports, leave records, and areas for improvement.
• Conduct daily briefings before the shift begins.
• Retrain Advisors as needed.
• Maintain reports related to Sales and accounts.
• Oversee daily deposition of payment collected.
• Track competition for processes and schemes.
• Interview and shortlist candidates for the team.
• Conduct performance reviews of the team.

Skills

Punjabi language

Team leadership

Persuasive communication

Telemarketing

Objection handling

Detail oriented

Organizational skills

Direct marketing

Local promotion

Education

Bachelor's Degree

Job description

TEAM LEADER - TELESALES

(Must be well versed with Punjabi language - Mandatory)

Overview

- The Market Development team is our direct link to our customers and brings in the revenue. It includes sub teams like Renewals, HVM (High Value Memberships), Hubs, and Retail Centres. They might be spread across locations but they are united by one cause...Whats the sale for today?

Role

As a Team Leader, you will be responsible for managing the team who is making sales calls and closing sales pitches with our members. To be a successful Team Leader, you should be persuasive and able to work in a high pressure environment.

Ultimately, a top performing leader is the one who is a product expert and demonstrates exceptional communication, problem solving and negotiation skills.

What you will do in this role

• Quality control of the calls.
• Responsible for achieving daily and monthly collection target for the team.
• Managing the roster across the floor to ensure maximum manpower utilization.
• Managing attendance and leaves of the Team.
• Allocating Telecalling lists to Advisors.
• Continuously give inputs to the team members of their progress reports, leave records, areas where they are lacking, etc.
• Conduct daily briefings for the team members before the shift begins.
• Responsible for re-training of Advisors.
• Maintaining various reports related to Sales and accounts.
• Responsible for daily deposition of payment collected.
• Competition tracking (for processes performance, schemes).
• Interview and shortlist (initial screening) candidates to be hired for the team.
• Performance Reviews of the team.

What you should have

• Bachelors Degree
• 3-6 years’ experience developing the above skills
• Experience must include tele-marketing job
• Should be familiar with effective objection handling
• Extremely detail oriented and ability to organize. Brownie Points
• Experience in direct marketing and local promotion.
• Knowledge of the matrimonial industry.