Sales Team Lead

Vedantu; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Vedantu is seeking a Sales Team Leader for the USA & Canada region. In this role, you will lead a team of Academic Counsellors, driving performance to meet revenue and conversion targets. Responsibilities include team management, sales execution, quality training, and customer handling.

The ideal candidate has 3–6 years in Inside Sales with proven leadership experience, preferably in EdTech. Strong problem-solving and data analysis skills are essential, along with a graduate degree.

Qualifications

• 3–6 years of experience in Inside Sales, preferably in EdTech.
• Minimum 2 years as a Team Lead for a revenue-driven sales team.
• Strong understanding of Inside Sales model in EdTech.

Responsibilities

• Manage a team of 8–12 Sales Executives to meet revenue targets.
• Conduct training sessions to enhance sales skills.
• Resolve escalations and ensure a high-quality customer experience.

Skills

Leadership and people management

Inside Sales experience

Problem-solving attitude

Data analysis and Excel proficiency

Education

Graduate degree in any stream (MBA preferred)

Tools

CRM tools (e.g., LeadSquared, Salesforce)

Job description

Job Title: Sales Team Leader (USA & Canada Region)

Role Overview

As a Team Lead – Sales at Vedantu, you will be responsible for managing and guiding a team of Academic Counsellors to achieve monthly revenue and conversion targets. Your role includes driving performance, improving the sales funnel, mentoring team members, and maintaining a high-quality student/parent experience.

Key Responsibilities

1. Team Management & Performance

• Lead, mentor, and motivate a team of 8–12 Sales Executives / Academic Counsellors.
• Ensure the team meets daily, weekly, and monthly revenue & conversion targets.
• Conduct regular performance reviews and provide actionable feedback.
• Plan rosters, assign leads, and monitor attendance & productivity metrics.

2. Sales Execution & Funnel Management

• Track team performance on lead outreach, demo completion, pitch quality, and closure.
• Ensure timely follow-ups and high utilization of leads provided.
• Assist team members during high-value closures or complex customer cases.
• Drive improvements in key metrics such as booking rate, demo-to-trial, and trial-to-conversion.

3. Training & Quality Control

• Identify gaps in communication, pitch, and objection handling.
• Conduct training sessions to enhance sales skills and product knowledge.
• Ensure adherence to Vedantu’s sales guidelines, tone, and compliance norms.

4. Customer Handling & Escalations

• Resolve parent/student escalations, ensuring fast and satisfactory closure.
• Ensure a high-quality, student‑first experience aligned with Vedantu’s brand values.

5. Reporting & Coordination

Track and report daily/weekly/monthly sales performance to the Sales Manager.

Share insights on lead quality, call productivity, and market feedback.

Coordinate with product, marketing, and operations teams as required.

Qualifications

• Graduate degree in any stream (MBA preferred but not mandatory).
• 3–6 years of experience in Inside Sales.
• Prior experience in EdTech is a strong advantage.
• Minimum 2 years of experience as a Team Lead handling a revenue‑driven sales team.
• Strong leadership and people management skills.
• High ownership, target‑driven mindset.
• Ability to provide constructive feedback and improve team performance.
• Strong understanding of Inside Sales model in EdTech.
• Problem‑solving attitude and ability to handle pressure.
• Good with data, Excel/Sheets, CRM tools (e.g., LeadSquared, Salesforce).