Sales Support ExecutiveAutomotive

VRSamadhan; Thane; On-site; INR 279,000 - 334,800; Full time

Job summary

A business consulting services company in Thane is seeking a full-time entry-level employee. The role involves managing customer inquiries, preparing quotations, and coordinating dispatch processes. Ideal candidates will be proactive in communication and follow-up for payments and order processing. This position offers a dynamic work environment and opportunities for growth.

Qualifications

• Experience in handling customer inquiries through various channels.
• Ability to prepare and manage quotations effectively.
• Strong follow-up skills for payments and orders.

Responsibilities

• Attend inbound customer enquiries received through various channels.
• Prepare and manage quotations as requested.
• Coordinate with operations team regarding dispatch status.

Job description

Attend inbound customer enquiries and acknowledge enquiries received through various channels – emails, website, telephone, online platforms.

Responsibilities include:

• Attend to Inquiries from all trade portals.
• Attend to all enquiries from dealers
• Understand the requirements of customers.
• Communicate with purchase/operations team to get the prices if required
• Follow up and solve all customer queries to get the orders

Quotations Management:

• Prepare quotations as requested on a timely basis
• Follow up with customers if the quotations are received
• Answer all queries of customers & close the orders

Sales Order Processing:

• Verifying the purchase order received from clients against negotiated quotation
• Register the PO in system and allocate job number
• Preparation of sales orders against the PO

Dispatch Coordination:

• Coordination with Operations team regarding the status of the dispatch
• Keeping the client updated about the delivery schedule and delays if any and remaining in coordination with the client and delivery person until they receive the product

Payments Follow up:

• Following up with customers for recovery of funds
• Coordinating with accounts department for resolving queries pertaining to recovery of funds
• Ensuring funds are recovered as per schedule

ERP Management:

• Enquiry entry in the system
• Sales Team visit entry in the system

Seniority level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing

Industries: Business Consulting and Services