Executive - Sales Support

Focus Lighting And Fixtures; Mumbai; On-site; INR 250,000 - 400,000; Full time

Job summary

Focus Lighting And Fixtures is seeking a proactive sales support professional in Mumbai to manage all sales activities, from inquiries to delivery. You will coordinate with internal teams, track orders, and ensure timely communication with customers.

Responsibilities include handling a high volume of inquiries, maintaining relationships, and using SAP/CRM to process orders and data. Strong organizational and communication skills are essential for success in this role.

Qualifications

• Experience supporting a sales team and handling customer inquiries.
• Ability to manage multiple inquiries with accuracy and high service quality.
• Proficiency in maintaining records and processing information.
• Familiarity with SAP and CRM tools for order tracking and customer communication.

Responsibilities

• Managing all sales related activities for the company.
• Handling high volume customer enquiries with quality service and maintaining relationships.
• Tracking sales orders to ensure on-time scheduling and delivery.
• Communicating professionally with customers and coordinating with delivery teams.

Skills

Customer service

Sales coordination

Communication

Appointment setting

Data entry

Administrative tasks

Problem solving

Tools

SAP

CRM

Job description

Managing all the sales related activity of the company.

• Handling a high volume of customer enquiries whilst providing a high quality of service to each caller. & Maintain Customer relationship.
• Tracking sales orders to ensure that they are scheduled and sent out on time.
• Effectively communicating with customers in a professional and friendly manner.
• Ordering and ensuring the delivery of goods to customers.
• Supporting the field sales team.
• Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents.
• Organizing sales promotional campaigns.
• Contacting potential customers to arrange appointments.
• Resolving any sales related issues with customers on prior manner.
• Completing the administrative needs of the Sales Department.
• Making follow-up calls to confirm sakes orders or delivery dates.
• Responding to sales queries via phone, e-mail and in writing.
• Accurately analyzing and assessing statistical data

SAP And CRM knowledge.