Sales Executive

Zenith Industrial Rubber Products; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Zenith Industrial Rubber Products in Chennai is seeking a seasoned Sales Coordination professional to manage enquiries, quotations, and orders from enquiry to dispatch. You will collaborate with Sales, Accounts, Stores, Dispatch, Production and Quality to ensure timely order execution and accurate MIS reporting.

The ideal candidate has a Commerce/Business Administration background and 25 years of experience in sales coordination or order management within industrial manufacturing or

Qualifications

• Graduate in any discipline; candidates with a degree/diploma in Commerce, Business Administration, Marketing, or a related field will be preferred.
• 25 years of experience in Sales Coordination, Sales Administration, Order Processing, Customer Service, or Sales Support.
• Candidates from industrial manufacturing, engineering products, rubber/polymer, auto components, machinery, electrical equipment, or other B2B industries will be preferred.
• Good knowledge of MS Excel and MS Office.
• Experience in working with ERP/CRM systems; Microsoft Dynamics 365 Business Central will be an added advantage.
• Strong communication, coordination, follow-up, and customer-handling skills.
• Good attention to detail and accuracy in quotations, orders, documentation, and MIS.
• Ability to coordinate with multiple departments and manage deadlines.
• Candidates with experience in B2B sales support/order management will be preferred.

Responsibilities

• Coordinate with customers and the Sales Team for enquiries, quotations, orders, and follow-ups.
• Prepare quotations and sales-related documents as per approved pricing and company guidelines.
• Process and track customer orders from enquiry to dispatch.
• Coordinate with Sales, Accounts, Stores, Dispatch, Production, and Quality teams for timely order execution.
• Maintain accurate records of enquiries, quotations, orders, customer details, and follow-ups.
• Update sales transactions and customer information in ERP systems.
• Prepare daily, weekly, and monthly sales MIS and reports.
• Coordinate with Stores and Dispatch regarding product availability and delivery schedules.
• Follow up on pending orders, deliveries, and customer requirements.
• Handle routine customer queries and ensure timely resolution or escalation.
• Coordinate and track customer complaints with the concerned departments.
• Provide administrative and documentation support to the Sales Team.

Skills

Communication

Coordination

Customer handling

Attention to detail

Deadline management

Education

Commerce/Business Administration or related field

Tools

MS Excel

MS Office

ERP/CRM systems

Microsoft Dynamics 365 Business Central

Job description

Role & Responsibilities

• Coordinate with customers and the Sales Team for enquiries, quotations, orders, and follow-ups.
• Prepare quotations and sales-related documents as per approved pricing and company guidelines.
• Process and track customer orders from enquiry to dispatch.
• Coordinate with Sales, Accounts, Stores, Dispatch, Production, and Quality teams for timely order execution.
• Maintain accurate records of enquiries, quotations, orders, customer details, and follow-ups.
• Update sales transactions and customer information in ERP systems.
• Prepare daily, weekly, and monthly sales MIS and reports.
• Coordinate with Stores and Dispatch regarding product availability and delivery schedules.
• Follow up on pending orders, deliveries, and customer requirements.
• Handle routine customer queries and ensure timely resolution or escalation.
• Coordinate and track customer complaints with the concerned departments.
• Provide administrative and documentation support to the Sales Team.

Preferred Candidate Profile

• Graduate in any discipline; candidates with a degree/diploma in Commerce, Business Administration, Marketing, or a related field will be preferred.
• 25 years of experience in Sales Coordination, Sales Administration, Order Processing, Customer Service, or Sales Support.
• Candidates from industrial manufacturing, engineering products, rubber/polymer, auto components, machinery, electrical equipment, or other B2B industries will be preferred.
• Good knowledge of MS Excel and MS Office.
• Experience in working with ERP/CRM systems; Microsoft Dynamics 365 Business Central will be an added advantage.
• Strong communication, coordination, follow-up, and customer-handling skills.
• Good attention to detail and accuracy in quotations, orders, documentation, and MIS.
• Ability to coordinate with multiple departments and manage deadlines.
• Candidates with experience in B2B sales support/order management will be preferred.