Order Management Specialist

RGBSI; Kolkata District; Hybrid; INR 350,000 - 600,000; Full time

Job summary

RGBSI in Kolkata seeks a Customer Service Support, II (Order Management) to manage quotations, sales orders, service orders and COM refurbishments, coordinating with global warehouses and customers. The role requires strong SAP R/3 SD knowledge and robust communication skills, with a focus on accurate order management and timely updates.

You will handle pricing, availability, order status, and delivery information, while using Apropos, ESKER and WINSHUTTLE tools to process transactions and

Qualifications

• Strong knowledge in SAP R/3 SD Module and Order Processing/Order Management processes.
• Excellent verbal and written communication skills, able to communicate cross-functionally.
• Good analytical, problem solving and system skills.
• Basic knowledge of SCM/Spares business.
• Knowledge of MS Excel.

Responsibilities

• Create and maintain Quotations, Sales Orders, Service Orders, and COM refurbishments.
• Generate RAM for material returns from global warehouses/customers.
• Place orders and provide pricing, availability, order status and delivery information.
• Communicate responses to internal & external customers using Apropos and other tools.
• Perform transactional activities in ESKER and WINSHUTTLE.
• Follow up on urgent orders to ensure shipment.
• Prepare weekly, monthly and quarterly reports, including KPIs and operational metrics.

Skills

SAP R/3 SD

Order processing

MS Excel

Verbal/written communication

Analytical skills

Education

Bachelor's degree in commerce/science/business management

Tools

Apropos

ESKER

WINSHUTTLE

Job description

Position Title : Customer Service Support, II (Order Management)

Only Female preferred.

Eligibility Criteria

• Years of Experience: 1-3 years experience
• Job Experience: Experience in a customer sales order processing, execution, fulfillment in

multinational technology corporation

• Educational: Bachelors degree in commerce, science, business management

Primary Responsibilities:

• Creating and maintaining of Quotations, Sales Orders, Service Orders, and Customer Owned Material Refurbishment Orders (COM)
• Generate RAM for material return from global warehouses/customers
• Places orders, provides information on part pricing and availability, order status, and delivery information
• Communicates responses back to internal & external customers using communication tools like Apropos etc
• Perform transactional activities in ESKER & WINSHUTTLE tool
• Follows up on urgent orders to ensure they have shipped.
• Prepare weekly, monthly and quarterly reports, including KPIs (Key Performance Indicators) and Operational Metrics

Mandatory Skills required to perform the job:

• Strong knowledge in SAP R/3 SD Module, Customer Service Order Processing & Order Management processes
• Excellent verbal and written communication skills, able to communicate cross-functionally
• Good analytical, problem solving and system skills
• Basic knowledge of SCM/Spares business
• Knowledge of MS Excel

Desirable Skill:

• Experience in aftermarket Spares Operations or Automotive
• Understanding of reverse value chain/repair operations

Proposed shift timings are 9:00pm to 6:00am IST

Should be ready for different work week model instead of Mon-Fri.

Eg. Tue to Sat, Fri Tue (Sat & Sun would be working days)