Order Management Specialist

RGBSI; Delhi; Hybrid; INR 350,000 - 520,000; Full time

Job summary

RGBSI seeks a Female Customer Service Support, II (Order Management) in Delhi to process quotations and orders, manage pricing, and coordinate delivery information for a multinational technology company. The role requires SAP R/3 SD expertise and strong communication skills.

The candidate will handle internal/external customer inquiries, generate reports, and support KPI tracking. Shift is 9:00pm to 6:00am IST with a flexible week model.

Qualifications

• Bachelor's degree in commerce, science, business management or equivalent.
• Strong SAP R/3 SD experience and order management knowledge required.
• Excellent verbal and written communication, cross-functional collaboration.

Responsibilities

• Create and maintain Quotations, Sales Orders, Service Orders, and COM orders.
• Generate RAM for material return from global warehouses/customers.
• Provide pricing, availability, order status and delivery information to customers.

Skills

SAP R/3 SD

Order processing

Order management

Communication skills

Analytical skills

MS Excel

Education

Bachelor's degree in commerce, science, business management

Tools

Apropos

ESKER

Winshuttle

Job description

Position Title : Customer Service Support, II (Order Management)

Only Female preferred.

Eligibility Criteria

• Years of Experience: 1-3 years experience
• Job Experience: Experience in a customer sales order processing, execution, fulfillment in

multinational technology corporation

• Educational: Bachelors degree in commerce, science, business management

Primary Responsibilities:

• Creating and maintaining of Quotations, Sales Orders, Service Orders, and Customer Owned Material Refurbishment Orders (COM)
• Generate RAM for material return from global warehouses/customers
• Places orders, provides information on part pricing and availability, order status, and delivery information
• Communicates responses back to internal & external customers using communication tools like Apropos etc
• Perform transactional activities in ESKER & WINSHUTTLE tool
• Follows up on urgent orders to ensure they have shipped.
• Prepare weekly, monthly and quarterly reports, including KPIs (Key Performance Indicators) and Operational Metrics

Mandatory Skills required to perform the job:

• Strong knowledge in SAP R/3 SD Module, Customer Service Order Processing & Order Management processes
• Excellent verbal and written communication skills, able to communicate cross-functionally
• Good analytical, problem solving and system skills
• Basic knowledge of SCM/Spares business
• Knowledge of MS Excel

Desirable Skill:

• Experience in aftermarket Spares Operations or Automotive
• Understanding of reverse value chain/repair operations

Proposed shift timings are 9:00pm to 6:00am IST

Should be ready for different work week model instead of Mon-Fri.

Eg. Tue to Sat, Fri Tue (Sat & Sun would be working days)