Sales Engineer

ALTRAIZE; Bengaluru Urban; On-site; INR 400,000 - 800,000; Full time

Job summary

ALTRAIZE is seeking a customer support/sales support professional in Bengaluru Urban, India. The role involves achieving sales targets, maintaining customer relationships, and coordinating with cross-functional teams. Ideal candidates should have a graduation in Mechanical Engineering and 3-5 years of sales experience, including knowledge of ERP/CRM systems. The position offers opportunities to develop and retain customers while resolving inquiries and complaints.

Qualifications

• 3-5 years of experience in sales.
• Experience in handling sales products.
• Knowledge in working with channel partners.

Responsibilities

• Achieve month on month order booking, sales, and payment collection targets.
• Send quotes to customers and distributors.
• Follow up on inquiries, quotations, and payments.
• Maintain good relationships with customers.
• Retain existing customers and develop new ones.
• Coordinate with cross-functional teams for customer support and order management.
• Resolve customer complaints and provide appropriate solutions.

Skills

Customer relationship management

Sales experience

ERP/CRM systems

Mechanical engineering knowledge

Education

Graduation in Mechanical engineering

Job description

ROLE

To carryout customer support/sales support activities and ensure highest level of customer satisfaction and support sales team.

Tasks and Responsibilities

Describe the tasks and responsibilities in more detail. Use bullet points.

• Achieve Month on Month order booking, sales and payment collection target.
• Sending quote to the customers / distributors
• Inquiry, Quotation & payment follow-up
• Maintaining good relationship with customers.
• Retaining the existing customers and develop new customers.
• Coordination with cross functional team like sales, application (engineering), customer service, accounts
• Order management
• Resolving customer’s & channel partner complaints, provide appropriate solutions within the time limits; follow up to ensure resolution
• Coordinate with customers & channel partners about dispatches.
• Coordination with internal department for material planning & deliveries
• Follow up on overdue payments, feedback for submitted quotes, schedules, etc
• For any other duties assigned from time to time

Qualifications

• Graduation in Mechanical engineering.
• 3-5 years of experience in Sales
• Experience in handling seals product.
• Knowledge in working with channel partners
• Well versed in ERP / CRM systems