Sales Support Executive

Vrinda Global; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Vrinda Global invites applications for a proactive Sales Support Executive to assist the B2B Sales Team in managing customer requirements, order processing, documentation, and day-to-day sales operations in the Diamond & Jewellery Industry, Mumbai.

The ideal candidate will have 2–3 years of experience, strong written and verbal communication, excellent coordination, and proficiency in MS Excel, Word and Outlook. Knowledge of EMR/ERP systems is a plus.

Qualifications

• 2–3 years of experience in Sales Support / Sales Coordination / Sales Administration.
• Experience in the Diamond & Jewellery Industry preferred.
• Good written and verbal communication skills.
• MS Excel, MS Word and Outlook proficiency.
• Attention to detail and accuracy.
• Ability to manage multiple tasks and meet deadlines.
• Customer-oriented approach.

Responsibilities

• Provide end-to-end administrative and operational support to the B2B Sales Team.
• Coordinate with Sales Executives, customers, production, accounts, dispatch, and other internal departments.
• Prepare quotations, sales orders, invoices, and other sales-related documentation.
• Maintain and update customer records, order details, price lists, and sales data.
• Follow up with customers regarding orders, payments, deliveries, and other requirements.
• Coordinate with the internal team to ensure timely processing and dispatch of customer orders.
• Track order status from order confirmation to final delivery.
• Handle customer queries and coordinate with the concerned team for timely resolution.
• Prepare daily, weekly, and monthly sales reports and MIS.
• Maintain proper documentation and records of customer communications and transactions.
• Support the Sales Team in preparing presentations, reports, quotations, and other business-related documents.
• Assist in maintaining accurate data in the company's software / ERP systems.
• Monitor pending orders, deliveries, payments, and other sales-related activities.
• Ensure timely follow-up on sales leads and customer requirements as instructed by the Sales Team.
• Perform other sales coordination and administrative activities as required.

Education

Bachelor's degree

Business/Commerce/Sales degree

Tools

MS Excel

MS Word

Outlook

Job description

JOB DESCRIPTION

Sales Support Executive Diamond & Jewellery Industry

Department: Sales / B2B
Experience: 2–3 Years
Industry: Diamond & Jewellery
Employment Type: Full-Time
Location: Mumbai

About the Role

We are looking for a proactive and detail-oriented Sales Support Executive to support the B2B Sales Team in managing customer requirements, sales coordination, order processing, documentation, and day-to-day sales operations within the Diamond & Jewellery Industry.

The ideal candidate should have good communication and coordination skills, strong attention to detail, and preferably experience in the Diamond / Jewellery Industry.

Key Responsibilities

• Provide end-to-end administrative and operational support to the B2B Sales Team.
• Coordinate with Sales Executives, customers, production, accounts, dispatch, and other internal departments.
• Prepare quotations, sales orders, invoices, and other sales-related documentation.
• Maintain and update customer records, order details, price lists, and sales data.
• Follow up with customers regarding orders, payments, deliveries, and other requirements.
• Coordinate with the internal team to ensure timely processing and dispatch of customer orders.
• Track order status from order confirmation to final delivery.
• Handle customer queries and coordinate with the concerned team for timely resolution.
• Prepare daily, weekly, and monthly sales reports and MIS.
• Maintain proper documentation and records of customer communications and transactions.
• Support the Sales Team in preparing presentations, reports, quotations, and other business-related documents.
• Assist in maintaining accurate data in the company's software / ERP systems.
• Monitor pending orders, deliveries, payments, and other sales-related activities.
• Ensure timely follow-up on sales leads and customer requirements as instructed by the Sales Team.
• Perform other sales coordination and administrative activities as required.

Industry-Specific Responsibilities

• Understanding of basic diamond and jewellery terminology, products, specifications, and sales processes.
• Coordinate for diamond availability, product details, quotations, and order requirements.
• Assist the Sales Team in maintaining customer-wise diamond/jewellery requirements.
• Coordinate with merchandising, inventory, production, and dispatch teams.
• Maintain accuracy in product specifications, quantities, rates, and customer requirements.

Required Skills

• 2–3 years of experience in Sales Support / Sales Coordination / Sales Administration.
• Experience in the Diamond & Jewellery Industry will be preferred.
• Good written and verbal communication skills.
• Strong coordination and follow-up skills.
• Good knowledge of MS Excel, MS Word, and Outlook/Email.
• Ability to prepare and maintain sales MIS and reports.
• Strong attention to detail and accuracy.
• Good organizational and time-management skills.
• Ability to handle multiple tasks and work within deadlines.
• Customer-oriented approach and professional communication.

Software Knowledge

• EMR Software knowledge will be an added advantage.
• Experience with ERP / CRM / Jewellery / Diamond Industry software will be preferred.
• Good working knowledge of MS Excel is required.

Educational Qualification

• Graduate in any discipline.
• Degree/Diploma in Business Administration, Commerce, Sales, or a related field will be preferred.

Key Competencies

• Sales Coordination
• Customer Handling
• Order Management
• Follow-up & Communication
• Data Management
• MIS & Reporting
• Team Coordination
• Attention to Detail
• Time Management
• Problem Solving

Preferred Candidate

Candidates with 2–3 years of relevant experience in the Diamond & Jewellery Industry, particularly in B2B Sales Support / Sales Coordination, will be preferred. Knowledge of EMR Software will be an added advantage.