Sales & CRM Executive

JEWELSTAR GROUP; Mumbai; On-site; INR 500,000 - 700,000; Full time

Job summary

JEWELSTAR GROUP in Mumbai invites a Sales & CRM Executive with 3–5 years of experience, preferably from the Diamond & Jewellery Industry, to handle inquiries and drive digital customer engagement across WhatsApp, Instagram, and other platforms.

You will follow up leads, convert inquiries into sales, explain products and offers, maintain records, and coordinate with sales and marketing teams to ensure a smooth customer journey.

Qualifications

• 3–5 years of experience in Sales/CRM
• Experience in Diamond & Jewellery Industry preferred
• Strong knowledge of jewellery products and diamonds
• Excellent communication and customer service skills

Responsibilities

• Handle inquiries via WhatsApp, Instagram, website, and social channels
• Follow up leads and convert to sales
• Explain products, pricing, and offers
• Maintain customer records and sales data
• Coordinate with internal sales and marketing teams

Skills

Communication

Sales skills

CRM experience

Digital engagement

Education

Bachelor's degree in Marketing

Tools

CRM software

MS Excel

Job description

Job Description – Sales & CRM Executive (Digital Marketing)

We are looking for a passionate, confident, and customer-focused Sales & CRM Executive with 3–5 years of experience, preferably from the Diamond & Jewellery Industry. The candidate will be responsible for handling customer inquiries, lead follow-ups, sales conversion, customer relationship management, and digital customer engagement across various platforms.

The ideal candidate should have strong communication and sales skills, good knowledge of jewellery products, and experience in handling customers through WhatsApp, Instagram, website, calls, and other digital platforms.

Key Responsibilities

• Handle customer inquiries from WhatsApp, Instagram, website, and social media platforms.
• Follow up with leads and convert inquiries into sales opportunities.
• Explain jewellery products, diamond details, pricing, and ongoing offers to customers.
• Provide excellent customer service and maintain long-term customer relationships.
• Assist customers with order updates, product information, and post-sales support.
• Coordinate with the internal sales team for smooth order processing and customer handling.
• Maintain and update customer records, inquiries, and sales data regularly.
• Resolve basic customer concerns and ensure timely responses.
• Share product updates, offers, and promotional information with customers.
• Coordinate with the marketing team for customer communication campaigns.
• Assist in maintaining brand image and customer satisfaction.

Qualifications

• Bachelor's degree in Marketing, Business Administration, Sales, or a related field is preferred.
• 3–5 years of relevant experience in Sales, CRM, Customer Relationship Management, or Digital Sales.
• Prior experience in the Diamond & Jewellery Industry is strongly preferred.
• Strong knowledge of jewellery products, diamonds, and customer handling will be an added advantage.
• Excellent communication and customer service skills.
• Good sales, negotiation, and relationship-building abilities.
• Ability to confidently handle customer inquiries through calls and digital platforms.
• Strong organizational and time-management skills.
• Good knowledge of CRM systems and customer data management.
• Basic knowledge of social media platforms such as Instagram and WhatsApp.
• Basic computer knowledge, including MS Excel, WhatsApp, Instagram, and other digital tools.
• Positive attitude, professional approach, and willingness to learn.

Requirements

• 3–5 years of experience in Sales / CRM / Customer Support.
• Jewellery / Diamond Industry background preferred.
• Experience in handling jewellery customers and product enquiries will be an added advantage.
• Strong communication and customer-handling skills.
• Good sales and lead-conversion abilities.
• Experience in CRM and maintaining customer databases.
• Basic knowledge of social media and digital customer engagement.
• Good computer skills, including MS Excel, WhatsApp, Instagram, and CRM software.
• Target-oriented and customer-focused approach.
• Positive attitude and willingness to learn.
• Female candidates will be given first preference.