Order Processing Executive/CRM/Sales Support

Sheetal Jewelleryhouse Llp; Mumbai; Vor Ort; INR 420.000 - 640.000; Vollzeit

Zusammenfassung

Sheetal Jewelleryhouse Llp in Mumbai seeks a proactive CRM – Domestic Market to manage the complete order coordination and client servicing cycle for the domestic jewellery business.

The role acts as the key link between Clients, Sales, Merchandising, Factory and Internal Departments to ensure accurate quotations, smooth order processing, timely production, effective follow-ups and excellent client experience from order confirmation to final delivery.

Qualifikationen

• 2–3 years of experience in CRM / Sales Coordination / Order Management / Production Coordination in the jewellery industry.
• Experience handling domestic jewellery clients is preferred.
• Experience in jewellery B2B sales support, order processing or client servicing will be considered.
• Graduate degree in any discipline.

Aufgaben

• Manage day-to-day coordination with domestic jewellery clients and maintain strong client relationships.
• Coordinate with Sales, Merchandising, CAD, Manufacturing, Quality Control and Dispatch for smooth orders.
• Prepare and share quotations based on approved pricing structures and follow up on approvals.
• Coordinate closely with factory and production teams for timely execution of orders and monitor timelines.
• Track orders from confirmation to delivery and ensure timely dispatch and delivery.
• Prepare daily/weekly CRM/order status reports and maintain MIS records.

Kenntnisse

Client coordination

MS Excel

ERP systems

Communication skills

Jewellery order processing

Attention to detail

Ausbildung

Graduate in any discipline

Tools

ERP jewellery software

Jobbeschreibung

CRM Domestic Market

Job Purpose

We are looking for a proactive, detail-oriented and customer-focused CRM – Domestic Market to manage the complete order coordination and client servicing cycle for the domestic jewellery business.

The candidate will act as a key link between Clients, Sales, Merchandising, Factory and Internal Departments, ensuring accurate quotations, smooth order processing, timely production, effective follow-ups and excellent client experience from order confirmation to final delivery.

Key Responsibilities

Client Relationship & Client Success

• Manage day-to-day communication and coordination with domestic jewellery clients.
• Build strong relationships with existing clients and ensure a positive customer experience.
• Understand client requirements, specifications, timelines and priorities.
• Provide regular updates to clients regarding order status, production progress and dispatch.
• Proactively identify and resolve client concerns to ensure client satisfaction and repeat business.
• Maintain proper records of client communication, requirements, commitments and pending actions.

Order Processing & Coordination

• Receive and process customer orders accurately as per approved specifications.
• Verify product details, quantities, pricing, delivery timelines and other order requirements before processing.
• Coordinate with Sales, Merchandising, CAD, Manufacturing, Quality Control and Dispatch teams for smooth execution.
• Maintain accurate order trackers and order-related documentation.
• Ensure all confirmed orders are properly communicated to the relevant internal teams.

Pricing & Quotation

• Prepare and share quotations with clients based on approved pricing structures.
• Coordinate with Sales, Merchandising and relevant internal teams for product costing and pricing.
• Ensure quotations are accurate and commercially aligned before sharing with clients.
• Follow up on quotations and pending approvals/orders.
• Maintain records of quotations, revisions, negotiations and order conversions.

Factory & Production Follow-up

• Coordinate closely with the factory and production teams for timely execution of client orders.
• Follow up on CAD, sampling, production, finishing, quality checking and dispatch stages.
• Monitor production timelines and highlight potential delays proactively.
• Escalate production, quality or delivery issues to the concerned stakeholders.
• Ensure committed delivery timelines are followed and communicate any changes to clients in advance.

Order & Delivery Management

• Track orders from order confirmation to final dispatch/delivery.
• Coordinate with Quality Control to ensure products meet required quality standards.
• Follow up on pending orders, delayed orders and urgent client requirements.
• Coordinate with Dispatch/Logistics for timely shipment or delivery.
• Maintain updated records of dispatches, invoices and delivery status.

Reporting & MIS

• Prepare daily and weekly CRM/order status reports.
• Maintain MIS related to:
  • Open and confirmed orders
  • Pending quotations
  • Production status
  • Client-wise orders
  • Pending deliveries
  • Delayed orders
  • Dispatch status
  • Client issues and resolutions
• Ensure all trackers and ERP records are updated accurately and on time.

Key Skills Required

• Strong client coordination and relationship management skills.
• Excellent follow-up and communication skills.
• Good understanding of jewellery order processing and manufacturing workflow.
• Good knowledge of jewellery pricing and quotation preparation.
• Strong coordination skills with factory and internal departments.
• Excellent MS Excel skills and familiarity with ERP systems.
• Ability to manage multiple clients and orders simultaneously.
• Strong attention to detail and accuracy.
• Good problem-solving and escalation-management skills.
• Ability to work under deadlines and ensure timely order closure.

Experience Required

• 2–3 years of experience in CRM / Sales Coordination / Order Management / Production Coordination in the jewellery industry.
• Experience handling domestic jewellery clients will be preferred.
• Candidates with experience in B2B jewellery sales support, order processing or client servicing will be considered.

Preferred Qualifications

• Graduate in any discipline.
• Prior experience with jewellery manufacturers, wholesalers, retailers or jewellery export companies is preferred.
• Knowledge of jewellery manufacturing processes, pricing, costing, quality control and dispatch.
• Experience using ERP/GATI or similar jewellery business software (EMR , SYNERGIC ) will be an advantage.