Sales Specialist

QuickFlo; Gurugram District; On-site; INR 300,000 - 520,000; Full time

Job summary

Quickflo.ai in Gurugram is seeking a dynamic Sales Executive to own the full conversion funnel for D2C brand partners. You will recover abandoned carts, convert high-RTO orders, and boost average order value through smart upselling and cross-selling.

Ideal candidates communicate persuasively in English and Hindi, handle objections confidently, and stay motivated by clear targets and incentives. You will meet daily and monthly revenue goals and maintain accurate records.

Qualifications

• Excellent verbal communication in English and Hindi.
• Ability to learn product details quickly and explain benefits.
• Resilience to handle rejection and stay motivated by targets.

Responsibilities

• Call and message inbound leads to convert them into orders.
• Understand customer needs and recommend suitable products and offers.
• Upsell and cross-sell to increase order value and promote prepaid orders.
• Re-engage past customers for repeat purchases and subscriptions.
• Handle objections on price, ingredients, results and delivery with product knowledge.
• Confirm order details and addresses before dispatch to reduce cancellations.
• Log every lead and outcome accurately in the CRM or tracking sheet.
• Meet daily and monthly targets and share performance updates.
• Provide customer feedback to marketing and product teams to improve offers.

Skills

Verbal communication

Customer-focused

Lead management

Negotiation

CRM experience

Excel/Sheets

Telesales

Tools

CRM

Excel

Google Sheets

Job description

Quickflo.ai | Gurugram | Full-time

About Quickflo.ai

Quickflo helps D2C brands simplify ads, logistics, delivery, and payouts through one intelligent platform, built for clarity, speed, and scalable growth.

About the Role

We’re looking for a sharp, persuasive sales executive who turns intent into revenue. You’ll own the full conversion funnel for our D2C brand partners: recovering abandoned carts, converting high-RTO-risk orders into confirmed deliveries, and increasing average order value through smart upselling and cross-selling. If you enjoy talking to customers, handling objections with confidence, and seeing your numbers move every day, this role is for you.

What You’ll Do

• Call and message inbound leads, website enquiries and abandoned-cart customers to convert them into orders.
• Understand each customer's health and wellness needs and recommend suitable products, bundles and offers.
• Upsell and cross-sell to increase average order value, and promote prepaid orders over cash on delivery.
• Re-engage past customers for repeat purchases, refills and subscriptions.
• Handle objections on price, ingredients, results and delivery with accurate product knowledge.
• Confirm order details and addresses before dispatch to reduce cancellations and returns.
• Log every lead, interaction and outcome accurately in the CRM or tracking sheet.
• Meet daily and monthly targets for calls, conversions and revenue, and share regular performance updates.
• Share customer feedback and common objections with marketing and product teams to improve offers and messaging.

What We're Looking For

• Excellent verbal communication in English and Hindi; additional regional languages are a plus.
• A confident, persuasive approach balanced with honesty and a customer-first attitude.
• Ability to learn product details quickly and explain benefits clearly.
• Resilience to handle rejection and stay motivated by targets and incentives.
• Good follow-up discipline and the ability to manage a high volume of leads.
• Basic working knowledge of MS Excel or Google Sheets; CRM experience is an advantage.
• Prior experience in telesales, inside sales, D2C or e-commerce, especially in wellness, FMCG or personal care, is preferred but not mandatory.

What Success Looks Like

• Consistent achievement of monthly revenue and conversion targets.
• Higher lead-to-order conversion and average order value.
• More prepaid orders and fewer cancellations and returns.
• Growth in repeat purchases from the customers you handle.
• Accurate, up-to-date records and timely reporting.