Relationship Manager - Client Servicing - Mumbai

Tradeindia; Mumbai; On-site; INR 500,000 - 800,000; Full time

Job summary

Tradeindia in Mumbai is seeking an Assistant Manager/Relationship Manager/Deputy Manager to manage key client relationships and drive retention. You will be the primary contact, understand client goals, and suggest solutions to achieve better results.

The role covers contract renewals, renewals tracking, and ROI-driven insights, plus upselling and cross-selling through collaboration with internal teams. Strong communication and account management skills are essential.

Qualifications

• Graduation is required.

Responsibilities

• Client servicing and relationship management to build trusted client relationships.
• Retention and renewals through timely contract renewals and low churn.
• Upselling and cross-selling to expand client engagement.
• Collaboration with support, operations and product teams to resolve queries and report on account health.

Skills

Good communication

Negotiation skills

Key account management

Client servicing

Education

Graduation

Job description

Designation -Assistant Manager / Relationship Manager / Deputy Manager

Experience Required (0-5) years

Education Required: Graduation

Location - Mumbai (Thane & Dadar )

Roles and Responsibilities

Client Servicing & Relationship Management

• Build trusted relationships with assigned clients and act as their primary point of contact.
  
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
  
• Understand client business goals and suggest relevant solutions to help them achieve better results.
  
• Share product/service updates, new features, or add-on offerings to keep clients informed and interested.
  

Retention & Renewals

• Drive timely contract renewals and ensure minimal client churn.
  
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
  
• Provide clients with ROI-driven insights to reinforce the value of our services.
  

Upselling & Cross-Selling

• Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions.
  
• Collaborate with internal teams to customize offerings as per client needs.
  

Collaboration & Reporting

• Coordinate with support, operations, and product teams to resolve client queries quickly.
  
• Maintain accurate records of all client interactions, renewals, and account activities in CRM.
  
• Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.
  

Skills:

• Good Communication
  
• Negotiation skills
  
• Key account management skills
  
• Client Servicing, retention and renewals