Relationship Manager - Field sales - Client Servicing - Mumbai(20)

Infocom Network Limited; Mumbai; On-site; INR 350,000 - 500,000; Full time

Job summary

Infocom Network Limited in Mumbai seeks a Relationship Manager to drive field sales and client servicing. You will manage key accounts, visit clients, present solutions, and ensure customer satisfaction.

Focus on retention, renewals, and upselling; you will coordinate with internal teams to tailor offerings, track engagements, and report on revenue contributions. Strong communication and negotiation skills are essential.

Qualifications

• Strong negotiation and account management abilities.
• Experience in client servicing and renewals.
• Excellent communication and interpersonal skills.

Responsibilities

• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on offerings to keep clients informed.

Skills

Negotiation

Key account management

Client servicing

Job description

Relationship Manager - Field sales - Client Servicing - Mumbai

We are looking for an enthusiasticsale Representative to contribute in generating sales for our company. You willbe responsible for closing sales deals via Client Visit and maintaining good customerrelationships. An effective sale representative must be an excellentcommunicator and have superior people skills. They must be comfortable presentingproducts or services, as well as dealing with complaints and doubts.

Client Servicing & RelationshipManagement

• Buildtrusted relationships with assigned clients and act as their primary pointof contact.
• Conductregular check-ins via calls, emails and visits to ensure clients aresatisfied and engaged.
• Understandclient business goals and suggest relevant solutions to help them achievebetter results.
• Shareproduct/service updates, new features, or add-on offerings to keep clientsinformed and interested.

Retention & Renewals

• Drivetimely contract renewals and ensure minimal client churn.
• Trackclient usage, engagement levels, and overall satisfaction to ensure highretention.
• Provideclients with ROI-driven insights to reinforce the value of our services.

Upselling & Cross-Selling

• Identifyopportunities to expand client engagement through relevant upsell andcross-sell solutions.
• Collaboratewith internal teams to customize offerings as per client needs.
• Coordinatewith support, operations, and product teams to resolve client queriesquickly.
• Maintainaccurate records of all client interactions, renewals, and accountactivities in CRM.
• Shareregular updates and reports on client feedback, account health, retentionrates, and revenue contribution.

Skill Set Requirement:

Skills:

• Negotiation skills
• Key account management skills
• Client Servicing, retention and renewals