Key Account Manager - Mid Market - Mumbai

airtel; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A leading telecom provider is looking for an experienced B2B Sales Executive to manage telecom and connectivity needs for corporate accounts in Mumbai. The role involves building relationships with key decision makers, driving revenue growth, coordinating with internal teams, and ensuring business targets are met. Candidates must have an MBA and at least 3 years of relevant experience in telecom or technology sales. This position promises significant challenges and opportunities for growth.

Qualifications

• 3+ years of B2B Sales Experience in Telecom/Technology domain.
• Customer service orientation.
• Key Account Planning & Management.
• Executive Presence – ability to handle CXO discussions.
• Commercial Acumen.
• Ability to devise creative ideas to attract the target customer’s attention.
• Regular follow-up.

Responsibilities

• Build strategic relationships with key decision makers.
• Drive revenue enhancement and retention of existing revenue.
• Augment solution selling and product penetration.
• Coordinate with cross-functional teams for target achievements.
• Ensure business target achievement on order booking and revenues.

Skills

Understanding of technology

Customer Service Orientation

Key Account Planning & Management

Executive Presence

Commercial Acumen

Creative Idea Development

Regular Follow-up

Education

MBA or equivalent

Job description

Overview

Purpose of the Job: Responsible for end-to-end telecom & connectivity needs of a set of 50-60 accounts in the Mid-Market / Corporate segment within a defined geography. Ensures achievement of the Sales & Revenue targets, by selling Data, Voice, VAS and new product solutions.

Responsibilities

• Build strategic relationship with key decision makers in the accounts- Middle and Senior management, including CXOs
• Driving revenue enhancement in the accounts (both Data and Voice) through effective account management, along-with retention of the existing revenue
• Augment solution selling, and drive new product penetration in emerging markets
• Co-ordinate with the cross functional teams, both internally (BSG, CE, Networks, etc) and externally (Partners, Vendors, Clients, etc) to ensure business target achievements and meeting customer expectations on service delivery
• Ensure the account business target achievement on: Order booking, Revenues, Collections, New Account identification and Churn control

Major Challenges

• To work in alignment with processes on Data and Voice
• To work on retention of existing revenue as well and grow new products
• Account Penetration & Product Penetration

Demonstrate (Key competencies)

• Understanding of technology
• Customer Service Orientation
• Key Account Planning & Management
• Executive Presence – ability to handle CXO discussions
• Commercial Acumen
• Ability to devise creative ideas to attract the target customer’s attention
• Regular Follow –up

Educational Requirement

MBA or equivalent

Preferred

• 3+ years of B2B Sales Experience in Telecom/ Technology domain

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