Sales Ops Trainer _US shift

Staffing Services; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Job summary

Staffing Services is seeking a Sales Ops Trainer to design and deliver comprehensive training for sales representatives in a BPO environment. You will focus on sales operations, CRM usage, and best practices to boost performance and achieve targets.

The role includes creating training materials, conducting sessions, assessing progress, and providing ongoing coaching to ensure adherence to methodologies and quality standards. Strong communication and analytical skills are essential.

Qualifications

• Proven experience in sales training within a BPO environment.
• Strong understanding of sales methodologies, CRM, and best practices.
• Excellent communication, presentation, and facilitation skills.
• Ability to design engaging training materials and adapt training delivery based on audience needs.
• Strong analytical skills to interpret sales data and identify training areas for improvement.
• Proficiency in Microsoft Office Suite and learning management systems.

Responsibilities

• Design and deliver comprehensive training programs for new and existing sales representatives within a BPO environment, focusing on sales operations processes, CRM usage, and best practices.
• Create training materials, conduct classroom sessions, assess trainee progress, and provide ongoing coaching.
• Develop and maintain a sales operations training curriculum including process, lead management, CRM navigation, product knowledge, objection handling, and closing techniques.
• Onboarding training to familiarize new hires with company culture, processes, CRM tools, and products.
• Deliver training sessions via classroom, role-plays, simulations, and e-learning modules.
• Monitor trainee performance with quizzes and practical assessments, and identify areas for improvement.
• Provide ongoing coaching post-training to ensure skills are applied in real-world scenarios.
• Regularly review sales calls to ensure compliance with process, quality standards, and customer service expectations.
• Analyze sales data to identify training needs and track program effectiveness for leadership reporting.
• Collaborate with sales management to align training with overall strategy and address performance gaps.

Skills

Sales training

BPO experience

Communication

Presentation

Facilitation

Adaptability

Collaboration

Problem-solving

Tools

CRM systems

MS Office

LMS

Job description

Role & responsibilities

Proven experience in sales training within a BPO environment, preferably with a focus on sales operations.
Strong understanding of sales methodologies, CRM systems, and best practices
Excellent communication, presentation, and facilitation skills
Ability to design engaging training materials and adapt training delivery based on audience needs
Strong analytical skills to interpret sales data and identify training areas for improvement
Proficiency in Microsoft Office Suite and learning management systems

• Ability to establish strong client relationship
• Ability to manage multiple stakeholders
• Adaptable and flexible
• Collaboration and interpersonal skills
• Problem-solving skills

Roles and Responsibilities

Sales Ops Trainer is responsible for designing and delivering comprehensive training programs to new and existing sales representatives within a Business Process Outsourcing (BPO) environment, focusing on sales operations processes, CRM usage, and best practices to optimize sales performance and achieve company targets; this role involves creating training materials, conducting classroom sessions, assessing trainee progress, and providing ongoing coaching to ensure adherence to sales methodologies and quality standards.

Key Responsibilities

Curriculum Development

Develop and maintain comprehensive sales operations training curriculum covering topics like sales process, lead management, CRM system navigation, product knowledge, objection handling, closing techniques, and compliance guidelines.

Onboarding Training

Conduct new hire training sessions to familiarize new sales representatives with company culture, sales processes, CRM tools, and product offerings.

Delivery of Training

Deliver training sessions using various methods including classroom lectures, role-playing exercises, simulations, and e-learning modules.

Performance Evaluation

Monitor trainee performance during training sessions, assess their progress through quizzes and practical assessments, and identify areas for improvement.

Coaching and Mentorship

Provide ongoing coaching and support to sales representatives post-training to ensure they effectively apply learned skills in real-world scenarios.

Quality Assurance

Regularly review sales calls to ensure compliance with sales process, quality standards, and customer service expectations.

Data Analysis and Reporting

Analyze sales data to identify training needs, track the effectiveness of training programs, and report key metrics to sales leadership.

Collaboration with Sales Management

Collaborate with sales managers to identify specific training needs, align training objectives with overall sales strategy, and address performance gaps.