Sales Executive

Thyrocare Technologies Ltd.; Navi Mumbai; On-site; INR 300,000 - 540,000; Full time

Job summary

Thyrocare Technologies Ltd. in Navi Mumbai is seeking an energetic Sales Executive – Outbound Calling to engage customers through outbound calls, identify needs, and drive conversions. You will follow up, close sales, and maintain CRM data to ensure a seamless customer journey.

The role emphasizes achieving daily to monthly targets, strong communication, and the ability to handle objections. Prior experience in B2C sales and healthcare-adjacent sectors is advantageous.

Qualifications

• Experience: 0–2 years in B2C sales or outbound calling.
• Strong communication and convincing skills.
• Customer-focused with good objection-handling and negotiation abilities.
• Comfortable with sales targets and performance metrics.
• Basic knowledge of CRM/calling systems and MS Excel is preferred.
• Experience in healthcare/diagnostics/insurance/fintech/e-commerce adds value.

Responsibilities

• Make outbound calls to assigned customer leads and actively drive conversions.
• Understand customer requirements and recommend suitable products/services.
• Follow up with interested and potential customers to close sales.
• Handle customer queries, concerns, and objections effectively during the sales process.
• Achieve daily, weekly, and monthly sales and conversion targets.
• Maintain high standards of customer communication and experience.
• Update lead status, follow-ups, and sales outcomes accurately in the CRM/system.
• Identify opportunities for upselling and cross-selling relevant products/services.
• Coordinate with internal teams wherever required to ensure a smooth customer journey.

Skills

Communication

Persuasion

Objection handling

Negotiation

Target-oriented

CRM knowledge

Tools

CRM system

MS Excel

Job description

Role: Sales Executive – Outbound Calling

Employment Type: Full-Time

Role Overview

We are looking for an energetic and target-driven Sales Executive to engage with customers through outbound calls, understand their requirements, recommend suitable products/services, and drive conversions.

Key Responsibilities

• Make outbound calls to assigned customer leads and actively drive conversions.
• Understand customer requirements and recommend suitable products/services.
• Follow up with interested and potential customers to close sales.
• Handle customer queries, concerns, and objections effectively during the sales process.
• Achieve daily, weekly, and monthly sales and conversion targets.
• Maintain high standards of customer communication and experience.
• Update lead status, follow-ups, and sales outcomes accurately in the CRM/system.
• Identify opportunities for upselling and cross-selling relevant products/services.
• Coordinate with internal teams wherever required to ensure a smooth customer journey.

Key Performance Indicators (KPIs)

• Number of successful conversions/bookings
• Call productivity and customer connect rate
• Follow-up effectiveness
• Quality and adherence scores

Candidate Requirements

• Experience: 0–2 years in B2C sales, telesales, inside sales, or outbound calling.
• Strong communication and convincing skills.
• Customer-focused with good objection-handling and negotiation abilities.
• Comfortable working with sales targets and performance metrics.
• Basic knowledge of CRM/calling systems and MS Excel is preferred.
• Prior experience in healthcare, diagnostics, insurance, fintech, e-commerce, or other B2C sales environments will be an advantage.

Preferred Skills

B2C Sales | Outbound Calling | Telesales | Lead Conversion | Customer Engagement | Objection Handling | Upselling & Cross-selling | Target Achievement | CRM