Sales Executive

Kaabil; Chennai District; On-site; INR 167,400 - 290,160; Full time

Job summary

Kaabil is seeking a Retail Telecalling Executive to engage with existing and potential customers, promoting products and driving store visits. You will handle inquiries, provide excellent service, and work toward sales targets in a fast-paced retail environment.

The role emphasizes strong communication, basic computer skills, and the ability to manage customer relationships in a CRM-driven process.

Qualifications

• Bachelor's degree in any discipline (preferred).
• Freshers or 0–2 years in telecalling, customer service, retail sales or BPO may apply.

Responsibilities

• Make outbound calls to existing and prospective customers.
• Inform customers about offers, promotions, and new product launches.
• Generate leads and encourage store visits.
• Follow up on inquiries, orders, and feedback.
• Maintain records of customer interactions and call outcomes.
• Handle queries and resolve basic concerns professionally.
• Coordinate with store teams to ensure smooth customer service.
• Achieve daily, weekly, and monthly calling and conversion targets.
• Update customer information in the CRM or company database.
• Ensure a high level of customer satisfaction during every interaction.

Skills

Verbal communication

Customer handling

Persuasion

MS Office

CRM usage

Target-driven

Interpersonal skills

Education

Bachelor's degree

Tools

CRM software

MS Office suite

Job description

Job Summary

The Retail Telecalling Executive is responsible for contacting existing and potential customers to promote products, generate store visits, follow up on customer inquiries, and provide excellent customer service. The role focuses on increasing sales, customer engagement, and maintaining positive customer relationships.

Key Responsibilities

• Make outbound calls to existing and prospective customers.
• Inform customers about ongoing offers, promotions, and new product launches.
• Generate leads and encourage customers to visit the retail store.
• Follow up with customers regarding inquiries, orders, and feedback.
• Maintain accurate records of customer interactions and call outcomes.
• Handle customer queries and resolve basic concerns professionally.
• Coordinate with store teams to ensure smooth customer service.
• Achieve daily, weekly, and monthly calling and conversion targets.
• Update customer information in the CRM or company database.
• Ensure a high level of customer satisfaction during every interaction.

Eligibility

• Bachelor\'s degree in any discipline (preferred).
• Freshers or candidates with 0–2 years of experience in telecalling, customer service, retail sales, or BPO can apply.

Skills Required

• Good verbal communication skills in English and the local language.
• Strong customer handling and persuasion skills.
• Basic computer knowledge (MS Office/CRM).
• Ability to work under targets and deadlines.
• Positive attitude and excellent interpersonal skills.

Preferred Qualifications

• Prior experience in retail, telecalling, customer support, or inside sales.
• Experience in handling customer databases and CRM software is an added advantage.

Working Hours

As per company policy and retail business requirements.

Key Performance Indicators (KPIs)

• Number of calls made per day.
• Customer conversion rate.
• Store visit generation.
• Customer satisfaction score.
• Lead follow-up completion.
• Achievement of monthly sales and calling targets.