Customer Care Executive

Policybazaar.com; Gurugram District; On-site; INR 279,000 - 390,600; Full time

Job summary

A leading insurance brokerage in Gurugram is seeking enthusiastic individuals for the role of Customer Service Executive. You will manage inquiries through various channels, provide product information, and assist customers in making informed insurance decisions. Ideal candidates should have excellent communication skills and the ability to work under pressure. This full-time position offers a vibrant work environment where you can grow your career.

Qualifications

• 0-4 years of experience in customer service or sales.
• Ability to handle customer inquiries effectively.
• Attention to detail in maintaining records.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Provide detailed information about products and services.
• Assist customers in making informed decisions about insurance.

Skills

Excellent communication and interpersonal skills

Ability to handle high-pressure situations

Strong problem-solving abilities

Education

High School Diploma

Bachelor's degree

Tools

Familiarity with CRM systems

Job description

Company: Policy Bazaar Insurance Brokers Pvt. Ltd.

Location: Sector 44, Gurugram

(Walk-in Interviews only)

How to Apply:

If you are interested in joining our team, please share your resume at [e-mail] or WhatsApp at 9266841853

Employment Type: Full-time

Job Description

Policy Bazaar is seeking enthusiastic and customer-focused individuals to join our team as Customer Service Executives. In this role, you will be responsible for managing customer inquiries and driving sales through various channels. This is a blended process position, offering a dynamic work environment where you can grow and develop your skills.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Provide detailed information about our products and services.
• Assist customers in making informed decisions about their insurance needs.
• Maintain accurate records of customer interactions and transactions.
• Resolve customer complaints in a professional and timely manner.
• Collaborate with team members to improve customer satisfaction.

Qualifications

• Experience: 0-4 years in customer service or sales.
• Excellent communication and interpersonal skills.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Basic computer skills and familiarity with CRM systems.
• Strong problem-solving abilities and attention to detail.
• High School Diploma and Bachelor's degree preferred.