Customer Service Representative

Policybazaar.com; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Amazing work culture

Complete Day shift

6 Day working

Unlimited Incentives

Good opportunity for career progression

Group medical coverage

Gratuity as per law

Job summary

A leading insurance marketplace in Gurugram is seeking a customer service representative to provide information about products, resolve customer issues, and maintain records. The ideal candidate should have SSC or higher education, be fluent in Hindi and English, and possess basic computer skills. Candidates should be confident, dynamic, and sales-oriented. This role offers a great work culture, unlimited incentives, and opportunities for career progression.

Qualifications

• Fresher or experience in customer service.
• Ability to communicate effectively in Hindi & English.
• Basic computer skills required.

Responsibilities

• Provide complete information about products to customers.
• Solve product or service-related issues.
• Prepare Customer Service Guidelines.
• Maintain records of customers.
• Pitch products to potential customers effectively.
• Update customer information regularly.
• Provide solutions to customer queries.
• Create reports based on customer feedback.

Skills

Confidence

Sales orientation

Interpersonal skills

Listening skills

Team player

Quick learner

Creative

Achiever

Education

SSC or higher education

Job description

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Policybazaar.com

About Policybazaar.com – Mission: Make India’s billion-plus households financially safe and secure. Values: Fairness to all our stakeholders. Vision: A healthy and well-protected India. PolicyBazaar.com is India's largest insurance marketplace and a leading fintech player globally. It has backing from a host of investors including the likes of Soft Bank, InfoEdge (Naukri.com), Temasek, Tiger Global Management, True North, Premji Invest. The portal started in 2008 with a purpose to educate people on insurance products and has had a significant influence on how insurance is bought in India. It has helped in driving penetration of pure life insurance, health insurance, and such products which were barely bought earlier. From receiving traffic of 180,000 visitors in 2008, PolicyBazaar.com has come a long way and today hosts over 100 million visitors yearly, and records 10 transactions on its platform every minute. PolicyBazaar.com accounts for nearly 25% of India’s life cover, and over 7% of India’s retail health business. It accounts for roughly half of all internet based insurance purchase in the country. Group Companies – Paisabazaar.com, Docprime, QuickFixCars, Policybazaar.ae, Zphin. Visit policybazaar.com to know more about us.

About the Role and Responsibilities

• Providing complete information about the product to the customer.
• Solving all product or service related issues of the customers.
• Preparing the Customer Service Guidelines.
• Keeping a Record of the Customers.
• Giving the right pitch to the potential customers, so they end up buying the product or availing the services.
• Keeping a proper record of the customers.
• Maintaining and updating the information of the customers regularly.
• Providing the best possible solution to the queries of the customers.
• Making products and services reports by collecting and analysing the information provided by the customers.

Qualifications

• SSC or higher education.
• Fresher or Experience.
• Ability to communicate effectively in Hindi & English language.
• Language preference : Malayalam, Tamil, Telugu
• Basic computer skills.

Required Skills

• Should be Confident & Dynamic.
• Should have a bent towards Sales.
• Excellent interpersonal and listening skills.
• Should be efficient in converting customer interest into sales.
• Team Player.
• Quick learner, creative and achiever.
• Passionate about work output.

What do we offer?

• Amazing work culture.
• Complete Day shift.
• 6 Day working.
• 1 Roster off.
• Unlimited Incentives.
• Good opportunity for career progression.
• GMC- Group medical coverage.
• Gratuity is paid as per applicable law which is over and above total offered CTC.