Sales Executive

Karara Impex; Gurugram District; On-site; INR 400,000 - 500,000; Full time

Job summary

Karara Mujassme is seeking a Sales Executive to drive gallery and store sales, handle tele-sales inquiries, manage leads, and coordinate with internal teams to ensure timely order execution. The role emphasizes converting inquiries into sales while delivering a premium customer experience aligned with the brand image.

The candidate will conduct gallery store tours, present product ranges, manage quotations, and follow up on payments.

Qualifications

• Bachelor's degree in relevant field.
• Minimum 12 years of experience in sales, business development, or client servicing.
• Experience in luxury products, architecture, interiors, furniture, decor, construction, or design-related industries preferred.

Responsibilities

• Welcome and assist gallery/store visitors in a warm, professional manner.
• Understand customer requirements and assess feasibility based on products and customization possibilities.
• Showcase product ranges, craftsmanship, customization capabilities, and company strengths.
• Guide customers through product selection and purchase decisions.
• Prepare quotations with Admin and ensure accuracy before sharing with clients.
• Follow up for advance payments and order confirmations.
• Maintain strong post-sales relationships and customer experience.

Skills

Communication

Presentation

Negotiation

Sales closing

CRM software

Education

Bachelor's degree

Tools

MS Office

CRM software

Job description

Job Description

Department: Sales

Position: Sales Executive

Company Name: Karara Mujassme

Location: Rajokri, New Delhi

Job Purpose

The Sales Executive will be responsible for handling gallery & store walk-ins, tele-sales inquiries, lead management, client interactions, and coordinating with internal departments to ensure smooth order execution. The role focuses on converting inquiries into sales, maintaining strong customer relationships, achieving sales targets, and delivering a premium customer experience aligned with the brand image of Karara Mujassme.

Key Responsibilities

Gallery & Store Sales & Walk-In Management

• Welcome and assist all Gallery and Store visitors in a warm, professional, and hospitable manner.
• Understand customer requirements and assess feasibility based on available products and customization possibilities.
• Conduct Gallery and Store tours showcasing product ranges, craftsmanship, customization capabilities, and company strengths.
• Guide customers through product selection and purchase decisions.
• Coordinate with the Admin team for preparation of quotations and ensure accuracy before sharing with clients.
• Ensure timely collection of payments before dispatch of goods.
• Focus on maximizing Gallery and Store walk-in conversions into successful sales.
• Maintain Gallery and Store presentation, displays, and overall customer experience standards.

Lead & Tele-Sales Management

• Manage incoming leads from Meta, Google, IndiaMART, website inquiries, and other sales channels.
• Follow up on leads, qualify them as per company criteria, and maximize conversions through calls, meetings, and walk-ins.
• Develop and implement strategies to improve lead conversion rates.
• Review quotations before sharing them with clients to ensure complete accuracy.
• Follow up for advance payments and order confirmations.

Maintain regular communication with prospects and existing clients.

Collect customer feedback and maintain strong post-sales relationships.

Order Fulfillment & Coordination

• Coordinate with Admin, Fulfillment, Production, and Workshop teams to ensure timely execution and delivery of orders.
• Monitor order progress and keep clients updated regarding production and delivery timelines.
• Ensure balance payment collection before dispatch or as per agreed payment terms.
• Ensure smooth communication between clients and internal departments until order closure.

Data Management & Reporting

• Maintain accurate sales records including leads, quotations, orders, payments, and dispatch details.
• Submit daily, weekly, and monthly reports as per company processes.
• Ensure data governance and accuracy in CRM/software systems for management review.

Other Responsibilities

• Support sales campaigns, business development initiatives, and customer engagement activities.
• Be a team player and contribute positively to organizational culture.
• Maintain professional, courteous, and solution-oriented communication at all times.
• Perform any additional tasks assigned by management.

Education & Experience

• Bachelor's Degree in Business Administration, Marketing, Commerce, Architecture, Interior Design, or a related field.
• Minimum 12 years of experience in sales, business development, or client servicing.
• Experience in luxury products, architecture, interiors, furniture, dcor, construction, or design-related industries will be preferred.
• Candidates from an Architecture or Interior Design background are preferred due to their relevant technical knowledge and understanding of client requirements.

Skills Required

• Strong communication and presentation skills.
• Excellent negotiation and sales closing abilities.
• Customer relationship management skills.
• Strong follow-up and organizational abilities.
• Proficiency in MS Office and CRM/software tools.
• Positive attitude with a willingness to learn and grow.

Compensation

4L 5L per annum