Sales Executive

Samadhan; Siliguri; On-site; INR 240,000 - 420,000; Full time

Benefits offered by this job

Competitive Salary Packages

Professional Growth Opportunities

Job summary

Samadhan invites applications for an Indoor Sales Executive at our experience center showcasing interior and hardware products. You will engage with walk-in customers, understand needs, demonstrate products, and drive sales while maintaining a high standard of customer experience.

Role includes lead follow-ups, quotation preparation, and coordination with warehouse for stock availability to ensure smooth order fulfillment.

Responsibilities

• Attend all walk-in customers professionally.
• Understand customer requirements for interior & hardware products.
• Provide product demonstration inside experience center.
• Convert maximum inquiries into confirmed sales.
• Maintain excellent customer experience.
• Maintain strong knowledge of Plywoodo Laminates, PVC/WPC Boards, Hardware fittings, decorative panels & interior products.
• Explain product features, benefits & applications.
• Suggest suitable products based on customer needs & budget.
• Achieve monthly & quarterly showroom sales targets.
• Upselling and cross-selling of related products.
• Increase average billing value per customer.
• Prepare quotations accurately & follow up on pending quotations.
• Coordinate order confirmation & billing process; ensure timely order execution.
• Maintain customer database; follow up with architects, contractors & interior designers.
• Generate repeat and referral business.
• Ensure proper product display & showroom cleanliness; update displays regularly.
• Record walk-in / inquiry details; daily lead follow-ups via call/WhatsApp/email.
• Submit daily sales report; coordinate with warehouse & purchase team for stock availability.
• Handle complaints professionally; ensure smooth buying experience; collect feedback & reviews.

Job description

At Samadhan, we don't just build interiors; we build careers. We are a team of passionate innovators, designers, and problem solvers dedicated to excellence.

We offer a dynamic work environment where creativity is encouraged, and hard work is rewarded. Join us in our mission to transform spaces across the nation.

• Competitive Salary Packages
• Professional Growth Opportunities

Current Openings

• Eastern Bypass Road, Near Spencers Wholesale Bazaar, Siliguri- 734006
• Full Time

Indoor Sales Executive - KRA (Experience Center / Retail Hardware Showroom)
1. Customer Handling & Walk-in Conversion
Attend all walk-in customers professionally.
Understand customer requirements for interior & hardware products.
Provide product demonstration inside experience center.
Convert maximum inquiries into confirmed sales.
Maintain excellent customer experience.
2. Product Knowledge & Presentation
Maintain strong knowledge of: o Plywoodo Laminateso PVC / WPC Boardso Hardware fittingso Decorative panels & interior products
Explain product features, benefits & applications.
Suggest suitable products based on customer needs & budget.
3. Sales Target Achievement
Achieve monthly & quarterly showroom sales targets.
Upselling and cross-selling of related products.
Increase average billing value per customer.
4. Quotation & Order Management
Prepare quotations accurately.
Follow up on pending quotations.
Coordinate order confirmation & billing process.
Ensure timely order execution.
5. Customer Relationship Management
Maintain customer database.
Follow up with architects, contractors & interior designers.
Generate repeat and referral business.
6. Showroom Display & Experience Management
Ensure proper product display & cleanliness.
Maintain sample panels & demo sections.
Update new product displays regularly.
7. Lead Management & Follow-ups
Record walk-in / inquiry details.
Daily follow-up on leads via call/WhatsApp/email.
Convert old leads into sales opportunities.
8. Reporting & Coordination
Submit daily sales report.
Update CRM or lead register.
Coordinate with warehouse & purchase team for stock availability.
9. Customer Satisfaction
Handle complaints professionally.
Ensure smooth buying experience.
Collect customer feedback & reviews.
KPI Measurement (Optional Add-on) Walk-in to sales conversion %
Monthly sales achievement %
Average billing value
Repeat customer ratio
Lead follow-up efficiency