Assistant Manager - Delivery Experience

TravelArty

Sahibzada Ajit Singh Nagar

On-site

INR 212,040 - 256,680

Full time

14 days+

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Benefits offered by this job

Mobile phone reimbursement

Internet reimbursement

Annual bonus scheme

Job summary

A luxury art service provider in Mohali, Punjab is seeking an Assistant Manager – Delivery Experience. The role focuses on orchestrating the customer journey, ensuring premium delivery of artworks while maintaining high standards of service. Ideal candidates will have 3+ years of relevant experience, strong interpersonal skills, and a passion for art. The position offers a salary of ₹19K-23K per month and includes mobile and internet reimbursements.

Qualifications

3+ years in operations, luxury retail, customer experience, or logistics.
Passion for art, culture, design, and customer service.

Responsibilities

Serve as the key operational link between the gallery, vendors, and luxury buyers.
Oversee premium, on-time deliveries across India.
Coordinate with framers, packaging vendors, and transport partners.
Maintain client records and manage feedback for customer retention.

Skills

Strong interpersonal skills

Detail-oriented

Resourceful

Calm under pressure

Proficient with MS Office

Job description

Overview

Experience Required: 3+ years in operations, customer experience, or luxury service environments

About Us

House of TravelArty LLP is an art gallery focused on delivering elevated décor for homes and businesses worldwide. We bridge heritage and contemporary elegance across 15+ art styles and 14+ countries.

We’re looking for a driven, detail-oriented Assistant Manager – Delivery Experience who thrives in dynamic environments and is passionate about delivering a seamless, elevated customer journey from discovery to doorstep.

Role Overview

This is an individual contributor role working closely with the existing team. You’ll orchestrate the full back-end of our customer experience — from coordinating artwork production to managing white-glove deliveries for premium clients. You’ll serve as the key operational link between our gallery, vendors, and luxury buyers.

Responsibilities

Customer Experience & Engagement
You’ll be the voice and face of our gallery for high-net-worth clients and design collaborators. Respond to queries via social channels or guide clients through commissioned pieces. Build long-term relationships with discerning clients.
White-Glove Delivery Management
Oversee premium, on-time deliveries across India, ensuring artworks are handled with care and installed as per service promises. Coordinate logistics and address last-minute issues while maintaining post-purchase standards.
Operations & Quality Control
Coordinate with framers, packaging vendors, and transport partners. Maintain meticulous follow-ups, process gaps, and proactive issue resolution.
Customer Retention & Relationship Building
Maintain client records, follow up on feedback, manage gifting and outreach for loyal buyers, and help shape retention strategies.
Tools & Communication
Proficient with MS Office; manage client interactions on WhatsApp and Instagram; ensure clear internal coordination and professional communications.

Why Join Us

Startup Energy, Industry Wisdom: Mentorship from an e-commerce leader with 15+ years of experience
Creative Freedom: Shape art trends and design sensibilities in India
High-Impact Role: Directly influence operational excellence with the founder
Exposure: Interaction with elite clientele and professionals

Ideal Candidate Profile